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Andre Dedier

@andrededier

Telecommunications & Data Engineer III at Comcast who upgraded 20k+ employee phones from H.323 to AVAYA SIP.

At Comcast, I managed the AVAYA SM and SMGR SIP environment for the Central Division and administered telecom servers on VMware vSphere, supporting reliable operations and system performance.

I spearheaded the upgrade of 20k+ employee phones from H.323 to AVAYA SIP, gathering requirements, delegating tasks with project teams, and monitoring milestones.

I provided tier 3 support for over 6000 remote call center agents during the COVID-19 pandemic, using IRIS/nGenius session analyzer and Nectar for troubleshooting and root cause analysis.

Earlier, as Sales Manager at All Around Travel Club, I led business development efforts, achieved a 45% closing rate on outbound sales calls, and increased team productivity by 30% through resource adjustments.

Experience

Work history, roles, and key accomplishments

CO

Telecommunications & Data Engineer III

Jun 1997 - Dec 2023 (26 years 6 months)

Managed AVAYA SM and SMGR SIP environments, led a team of 5 engineers in a nationwide network upgrade, and provided tier 3 support for over 6000 remote call center agents. Integrated call center technologies including NICE, Verint, and CSG billing systems.

Spectrum CSG H.323 AVAYA SIP Project Management Team Leadership Avaya Session Manager SMGR SIP VSphere IRIS NGenius Nectar WhatsUp Gold Solarwinds Call Flow NICE Verint Symon

AC

Sales Manager

All Around Travel Club

Feb 1993 - Nov 1998 (5 years 9 months)

Led and supervised a team in executing business development strategies, achieving a 45% closing rate on outbound sales calls and increasing team productivity by 30% through effective resource allocation.

Sales Leadership Team Management Business Development Budget Management Inventory Control Training Mentorship

Education

Degrees, certifications, and relevant coursework

FC

Florida Real Estate Commission

Florida Real Estate License, Real Estate

Obtained Florida Real Estate License in March 2024.

UD

Udemy

The Complete VMWare vSphere 7, VMWare vSphere 7

Completed The Complete VMWare vSphere 7 training in April 2022.

VS

Verint Systems

Verint/Witness Administration, Verint/Witness Administration

Completed Verint/Witness Administration training in May 2009.

CS

Cisco Systems

Cisco IP Contact Center, Cisco IP Contact Center

Completed Cisco IP Contact Center training in August 2007.

NU

Nova Southeastern University

Bachelor of Science, Business Administration & Management

Bachelor of Science in Business Administration & Management with a minor in Information Technology, graduated in 2007.

CS

Cisco Systems

Cisco Intelligent Contact Manager, Cisco Intelligent Contact Manager

Completed Cisco Intelligent Contact Manager training in August 2007.

CO

Comcast

Web Development, Web Development

Completed Web Development training in February 2006.

SK

SkillPath

Leadership Development, Leadership Development

Completed Leadership Development training in July 2004.

CS

Concerto Software

Concerto System Management, Concerto System Management

Completed Concerto System Management training in April 2002.

AV

AVAYA

AVAYA System Management, AVAYA System Management

Completed AVAYA System Management training in May 2000.

AV

AVAYA

AVAYA ACD, AVAYA ACD

Completed AVAYA ACD training in May 2000.

AS

Aspect

Aspect System Management, Aspect System Management

Completed Aspect System Management training in September 1997.

Tech stack

Software and tools used professionally

Solarwinds

VMware vSphere

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

80k+ USD

Job categories

Telecommunications Data Engineer Sales Manager

Skills

Telecommunications engineering Avaya Session Manager SMGR SIP VSphere Server Administration Call Flow Avaya Aura CM Voicemail Systems Call Center Technology Tier 3 Technical Support Network Monitoring Troubleshooting Root Cause Analysis IVR Systems

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