Open to opportunities

Robert Johnson

@robertjohnson

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Accomplished telecommunications leader with expertise in system verification.

United States

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What I'm looking for

I am seeking a role that fosters innovation and offers opportunities for leadership and continuous learning in the telecommunications field.

I am an accomplished telecommunications leader with extensive expertise in system verification, integration testing, network deployment, and customer support. My proven ability to lead cross-functional teams and optimize test strategies has significantly enhanced software quality and operational efficiency. I possess deep technical proficiency in Voice over WiFi, SIP, T1/E1 hardware, and virtual networking software, complemented by strong problem-solving and troubleshooting skills.

Throughout my career, I have driven process improvements and streamlined workflows, mentoring teams to maximize productivity. I have successfully delivered high-impact software releases, resolved complex technical issues, and collaborated with engineering teams to enhance system reliability. My commitment to continuous learning and innovation allows me to leverage emerging technologies to drive business success in the ever-evolving telecommunications industry.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Engineer Consultant

Current

Kings III Emergency Communications

Aug 2024 - Present (9 months)

Spearheaded test automation strategies, reducing software defects by 35% and improving release efficiency by 40%. Led cross-functional QA initiatives, cutting bug resolution time by 50% through streamlined defect tracking and root cause analysis. Developed quality control frameworks, enhancing system reliability with a 99.9% uptime rate.

Test Automation Quality Assurance Performance Testing Team Leadership Process Improvement Root Cause Analysis Reliability Mentoring Cross Functional Collaboration

Senior Manager

Ribbon Communications

Jan 2000 - Feb 2024 (24 years 1 month)

Led Integration, System Verification, Performance, and Automation test groups to deliver production intent software releases. Implemented process improvements for test estimation and coverage reporting, enhancing accuracy and stability of software releases.

Team Leadership Software Testing Process Improvement Test Strategy Quality Assurance Project Management Software Release Process Improvements Mentoring

Tier 3 Customer Support Engineer

Ribbon Communications

Jan 2000 - Feb 2024 (24 years 1 month)

Resolved complex technical issues, reducing escalations by 40% and improving first-resolution rate to 85%. Optimized troubleshooting workflows, cutting average case resolution time by 30% and enhancing customer satisfaction scores. Developed a knowledge base, reducing repeat inquiries by 25%.

Technical Support Troubleshooting Customer Satisfaction Workflow Optimization Team Collaboration Performance Metrics Training Process Improvement

Principal Support Engineer

Ribbon Communications

Jan 2000 - Feb 2024 (24 years 1 month)

Led the resolution of high-impact technical issues, reducing downtime by 45% and improving system reliability. Designed support escalation processes, cutting critical incident resolution time by 50%. Developed advanced troubleshooting documentation, enhancing team efficiency.

Technical Troubleshooting Reliability Documentation Mentoring Process Design Incident Management Collaboration

Senior Software Development Engineer

Alcatel USA

Jul 1997 - Jan 2000 (2 years 6 months)

Designed and optimized scalable software solutions, improving system performance by 40%. Led a team of developers, increasing deployment efficiency by 50% and reducing production bugs by 35%. Implemented best coding practices and automated testing.

Software Development Performance Optimization Team Leadership Automated Testing User Experience Mentoring Deployment

Consultant

The Blackstone Group

Jan 1997 - Jun 1997 (5 months)

Delivered strategic solutions that increased operational efficiency by 35% and reduced costs by 25%. Led process improvements, streamlining workflows and enhancing client satisfaction and retention.

Efficiency Improvement Process Improvement Data Analysis

Programmer II

Evolving Systems

Mar 1996 - Jun 1997 (1 year 3 months)

Developed and optimized software applications, improving system performance by 35%. Automated repetitive tasks, increasing development efficiency by 30% and reducing manual workload. Collaborated with cross-functional teams to implement new features.

Software Development Optimization Automation Cross Functional Collaboration Performance User Engagement Mentoring

Member of Technical Staff

AT&T Bell Laboratories

May 1988 - Apr 1996 (7 years 11 months)

Designed and optimized core system components, improving application performance by 40%. Developed scalable solutions, increasing system reliability to 99.9% uptime. Mentored junior engineers, enhancing team efficiency.