Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
RJ@robertjohnson
Accomplished telecommunications leader with expertise in system verification.
United StatesI am an accomplished telecommunications leader with extensive expertise in system verification, integration testing, network deployment, and customer support. My proven ability to lead cross-functional teams and optimize test strategies has significantly enhanced software quality and operational efficiency. I possess deep technical proficiency in Voice over WiFi, SIP, T1/E1 hardware, and virtual networking software, complemented by strong problem-solving and troubleshooting skills.
Throughout my career, I have driven process improvements and streamlined workflows, mentoring teams to maximize productivity. I have successfully delivered high-impact software releases, resolved complex technical issues, and collaborated with engineering teams to enhance system reliability. My commitment to continuous learning and innovation allows me to leverage emerging technologies to drive business success in the ever-evolving telecommunications industry.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
KCKings III Emergency Communications
Aug 2024 - Present (1 year 3 months)
Spearheaded test automation strategies, reducing software defects by 35% and improving release efficiency by 40%. Led cross-functional QA initiatives, cutting bug resolution time by 50% through streamlined defect tracking and root cause analysis. Developed quality control frameworks, enhancing system reliability with a 99.9% uptime rate.
RCRibbon Communications
Jan 2000 - Feb 2024 (24 years 1 month)
Resolved complex technical issues, reducing escalations by 40% and improving first-resolution rate to 85%. Optimized troubleshooting workflows, cutting average case resolution time by 30% and enhancing customer satisfaction scores. Developed a knowledge base, reducing repeat inquiries by 25%.
RCRibbon Communications
Jan 2000 - Feb 2024 (24 years 1 month)
Led Integration, System Verification, Performance, and Automation test groups to deliver production intent software releases. Implemented process improvements for test estimation and coverage reporting, enhancing accuracy and stability of software releases.
RCRibbon Communications
Jan 2000 - Feb 2024 (24 years 1 month)
Led the resolution of high-impact technical issues, reducing downtime by 45% and improving system reliability. Designed support escalation processes, cutting critical incident resolution time by 50%. Developed advanced troubleshooting documentation, enhancing team efficiency.
AUAlcatel USA
Jul 1997 - Jan 2000 (2 years 6 months)
Designed and optimized scalable software solutions, improving system performance by 40%. Led a team of developers, increasing deployment efficiency by 50% and reducing production bugs by 35%. Implemented best coding practices and automated testing.
TGThe Blackstone Group
Jan 1997 - Jun 1997 (5 months)
Delivered strategic solutions that increased operational efficiency by 35% and reduced costs by 25%. Led process improvements, streamlining workflows and enhancing client satisfaction and retention.
ESEvolving Systems
Mar 1996 - Jun 1997 (1 year 3 months)
Developed and optimized software applications, improving system performance by 35%. Automated repetitive tasks, increasing development efficiency by 30% and reducing manual workload. Collaborated with cross-functional teams to implement new features.
ALAT&T Bell Laboratories
May 1988 - Apr 1996 (7 years 11 months)
Designed and optimized core system components, improving application performance by 40%. Developed scalable solutions, increasing system reliability to 99.9% uptime. Mentored junior engineers, enhancing team efficiency.
Degrees, certifications, and relevant coursework
SUMasters, Computer Systems
SCBachelor of Science, Electrical Engineering
Software and tools used professionally
United StatesYou can contact Robert and 90k+ other talented remote workers on Himalayas.
Message RobertAndrew Malecha
Senior Principal Regression Test Engineer, Dell Technologies
Catherine brooks
QA Lead Engineer, Edgewater Federal Solutions
GUGerry User
Lead QA Engineer, Customer.io
Richard Martorano
Unified Communications Engineer, University of Washington
NMNathan Middleton
Principal Software Engineer, nCino Inc
EAEric Anderson
Senior Director of Quality Operations, Zynga / Take2
MRMahesh R
Senior Project Manager, Infosys Ltd.
Ryan Garner
Technical Support Engineer, Micro Tel
Nicole Zanetti
Quality Assurance Engineer, Mobile Heartbeat
JAJoshua Alexander
Senior Customer Service Representative, PartnerHero
