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Richard Ledesma

@richardledesma

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IT Field Technician at Chedraui USA who manages escalated support tickets and configures corporate systems.

United States

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At Chedraui USA, I manage escalated support tickets, document resolutions, and configure and update software and hardware systems for corporate employees.

I also enter, review, and verify system data, while handling sensitive employee and company information in line with security protocols.

Previously, I was a QA Manual Tester at High Moon Studios, where I reviewed test data, maintained bug-tracking records, and performed quality assurance checks.

Experience

Work history, roles, and key accomplishments

Current

IT Field Technician

Current

Chedraui USA

Sep 2013 - Present (13 years)

Managed escalated support tickets and documented resolutions while meeting service deadlines. Configured and updated software and hardware systems for corporate employees, ensuring secure and accurate setup.

Data Entry Records Management Microsoft Office Inventory and Ticketing Systems Remote Support Workflow Coordination Written And Verbal Communication

QA Manual Tester

High Moon Studios

Mar 2010 - Aug 2013 (3 years 5 months)

Reviewed and validated large volumes of test data to identify errors, inconsistencies, and missing information. Maintained detailed bug-tracking records with high accuracy and attention to detail.

Quality Assurance Bug Tracking Data Validation Attention To Detail Time Management