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Eric Ray

@ericray

Software Quality Assurance Tester at USPS validating carrier scanner applications and leading release testing for Engineering Change Requests.

United States

Message

At USPS, I test carrier scanner applications against customer requirements and business rules, creating test plans and scenarios in Azure DevOps. I lead testing for assigned Engineering Change Requests and document defects to support issue resolution and release readiness.

Previously, I provided helpdesk support for USPS scanner devices, troubleshooting hardware, software, and network connectivity issues for employees. At Urban Ed, Inc., I supported hardware and software troubleshooting, network configuration, and operating system setup.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Tester

Current

United States Postal Services

Jun 2024 - Present (2 years 4 months)

Execute comprehensive manual testing of USPS carrier scanner applications, develop test plans and cases in Azure DevOps, and lead testing efforts for Engineering Change Requests. Collaborate with developers to ensure high-quality software delivery.

Software Quality Assurance Test Planning Test Case Development Azure DevOps Functional Testing Regression Testing Exploratory testing Defect Management Cross Functional Collaboration Release Testing Technical Support Excel Documentation

Helpdesk Technician

United States Postal Services

Jan 2020 - Jun 2024 (4 years 5 months)

Provided technical support for USPS scanner devices, managed software updates and network connectivity, and delivered customer service to USPS employees. Developed training materials and acted as an escalation point for complex issues.

Technical Support Troubleshooting Hardware Software Network Connectivity Customer Service Training Documentation Collaboration Escalation Management

IT Student Intern

Urban Ed, Inc.

Jul 2018 - Jan 2020 (1 year 6 months)

Supported implementation of security measures, diagnosed and resolved hardware and software issues, and configured network connections and operating systems. Demonstrated knowledge of network environments and virtualization technologies.

Hardware installation Troubleshooting Network Configuration Windows Linux MacOS Mobile Operating Systems LAN WAN PAN Wireless Hyper V VirtualBox Critical Thinking Time Management

Education

Degrees, certifications, and relevant coursework

Urban Ed STEM Academy

IT Apprenticeship, Information Technology

Activities and societies: A+ Certified (June 2019); Intro to CyberSecurity covering hacker types, network vulnerabilities, identifying cyberattacks, and security tools.

Ongoing IT Apprenticeship including A+ certification and introductory cybersecurity coursework.