Richard Fico
@richardfico
Reliable operations professional with strong inspection and customer-service skills.
What I'm looking for
I am a dedicated operations and customer-service professional with experience across manufacturing, warehouse, customer reservations, and search-evaluation roles. I returned to the workforce after an early retirement and seasonal/temporary roles, demonstrating adaptability and a strong work ethic.
My background includes machine operation and in-process inspection at a plastic injection molding facility, training and relief operator duties, seasonal sortation work using RF scanning, assembly of medical test kits, and remote search evaluation assessing search engine results and main content quality. I have also handled reservations and customer inquiries using the Sabre platform.
I bring clear verbal and written communication, solid numerical aptitude, organizational and analytical skills, material-handling equipment operation, and experience training coworkers. I seek steady work where my reliability, inspection attention to detail, and customer-oriented mindset add immediate value.
Experience
Work history, roles, and key accomplishments
Web Search Evaluator
RWS
May 2024 - May 2025 (1 year)
Assessed quality of search engine results and landing pages for user queries, analyzing query interpretations and main content to improve relevance and ranking accuracy.
Seasonal Associate
Amazon Sortation Ctr
Oct 2023 - Feb 2024 (4 months)
Loaded and unloaded trailers and scanned inbound/outbound packages using RF equipment during peak season to maintain throughput and on-time shipments.
Participated in assembly of BINAXNOW COVID-19 antigen self-test kits on a temp basis, following production protocols and quality checks to meet safety and output targets.
Reservationist / Customer Service Rep
Customer Direct LLC
Jun 2021 - Nov 2021 (5 months)
Handled reservations, cancellations, and customer inquiries for Preferred Hotels and Historic Hotels of America using the Sabre Voice Agent platform, delivering service-focused support.
Oversaw plastic injection molding operations, performed in-process visual inspections, packaged finished goods, and trained staff to maintain quality and production continuity.
Education
Degrees, certifications, and relevant coursework
Richard hasn't added their education
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Availability
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Authorized to work in
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