At REC Enterprises Limited, I design and build websites, customer and administration portals, and AI-enabled assistants for WhatsApp and website channels. I translate business requirements into working digital products.
I’ve developed automated workflows and API/system integrations for enquiries, appointments, priority leads, support requests, and follow-up. I also incorporate status, ownership, and activity tracking into portal workflows.
For TSTT innovation and customer experience teams, I produced policies, procedures, and information-system designs to support an innovation culture, a streamlined process, and an innovation pipeline. I also conduct organisational readiness assessments for AI and digital transformation.
Previously, at Digicel Business Solutions, I owned the deployment of omnichannel customer care across 13 B2B markets. At Scotiabank Trinidad & Tobago, I held financial accountability for market-wide customer experience initiatives and managed development of a complaint management system.
