Khadine Sealy
@khadinesealy
Customer experience leader at Trinidad & Tobago Mortgage Bank building its CX function and customer-insights architecture.
Trinidad and TobagoWhat I'm looking for
At Trinidad & Tobago Mortgage Bank, I’m establishing the CX function, setting its customer experience strategy, and building a customer-insights architecture. I’ve mapped the first-time homebuyer journey and advanced application tracking, standardized communications, and onboarding as service-improvement priorities.
At MASSY STORES TRINIDAD, I led customer experience, customer care, and loyalty across a 23-store network. We achieved 82% national CSAT in 2025, and gift card sales reached TT$11.7M against a TT$10M target.
My experience spans financial services, retail, telecommunications, and customer operations in the Caribbean and Central America. I’m open to executive opportunities across the Caribbean and to relocation.
Experience
Work history, roles, and key accomplishments
Manager, Customer Experience
Trinidad & Tobago Mortgage Bank
Jan 2026 - Present (9 months)
Leading the establishment of the bank's CX function, customer-insights architecture, and service improvement priorities. Designed the FY2026 customer experience strategy and roadmap, launched measurement across Voice of Customer and mortgage experience surveys, and introduced experience governance.
Manager, Customer Experience & Loyalty
Massy Stores Trinidad
May 2023 - Dec 2025 (2 years 7 months)
Led CX, loyalty, and customer care across a 23-store retail network, achieving 82% national CSAT in 2025 and delivering TT$11.7M gift card sales against a TT$10M target. Selected by the CEO to join the extended senior leadership team.
Membership & Marketing Manager
PriceSmart Clubs (TT)
Sep 2021 - Apr 2023 (1 year 7 months)
Strengthened renewal performance by increasing monthly renewal capture from 75% to 106.6% through focused commercial initiatives and delivered member-experience training.
Customer Experience Manager
DirecOne International Interaction Center (Call Me Ltd.)
Oct 2019 - Mar 2020 (5 months)
Implemented targeted callbacks and agent coaching to strengthen customer satisfaction and advocacy.
Enterprise Account Manager
Telecommunications Services of Trinidad & Tobago (TSTT)
Dec 2014 - Dec 2018 (4 years)
Managed a portfolio of 50+ enterprise customers, supporting service delivery, contract relationships, and retention.
Education
Degrees, certifications, and relevant coursework
SBCS Global Learning Institute
Corporate Governance: Ethical Leadership & Accountability, Corporate Governance
Completed Corporate Governance: Ethical Leadership & Accountability in June 2026.
Kellogg School of Management
Customer Loyalty: Strategy & Application, Customer Loyalty
Completed Customer Loyalty: Strategy & Application in 2024.
Anglia Ruskin University
LL.M., International Business Law
Grade: Distinction
Earned an LL.M. in International Business Law with Distinction in 2021.
Anglia Ruskin University
Master of Business Administration (MBA), Business Administration
Earned a Master of Business Administration (MBA) in 2016.
University of Sunderland
BSc, Business Management
Earned a BSc in Business Management in 2013.
UWI School of Business and Applied Studies
ASc, Management
Earned an ASc in Management in 2011.
UWI School of Business and Applied Studies
Diploma, Public Relations
Earned a Diploma in Public Relations in 2008.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Salary expectations
Social media
Skills
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