Graziella Cupidon-Singh
@graziellacupidon-sin
Experienced life insurance manager specializing in underwriting, reinsurance, client relations.
MauritiusWhat I'm looking for
I am an experienced life insurance manager with over 11 years in underwriting, reinsurance, and client relations, focused on delivering operational improvements and strong partner relationships.
At Afri Life Insurance I headed Group Business & Alliances and led the Underwriting and Reinsurance department, collaborating with actuaries and global reinsurers to develop products and refine underwriting rates.
I have a proven track record of driving efficiency and growth — reducing processing time through workflow automation, increasing group life portfolio revenue, and resolving the majority of customer complaints rapidly.
I hold industry certifications (CII-UK) and have experience across claims, product development, complaints coordination, and client-facing roles, and I am motivated to apply this expertise to roles that value operational excellence and strategic partnership building.
Experience
Work history, roles, and key accomplishments
Manager - Group Business
Afri Life Insurance Ltd
Sep 2019 - Jan 2023 (3 years 4 months)
Headed underwriting and reinsurance for Group Life, Group Credit Life and bancassurance, collaborating with global reinsurers and actuaries to strengthen product development and operations.
Technical Officer - Underwriting
Metropolitan Life
May 2015 - Sep 2019 (4 years 4 months)
Automated underwriting workflows and managed group credit and group life underwriting, increasing efficiency and preparing detailed quotations and reinsurance calculations.
Insurance Officer - Operations
Metropolitan Life
Jul 2013 - May 2015 (1 year 10 months)
Managed individual business record entry, financial operations, endorsements and processing of loan protection and standing order submissions while providing customer care.
Claims Handler - Pensions
Swan Life Ltd
Oct 2012 - Feb 2013 (4 months)
Handled pension department administrative duties and supported claims processing and client inquiries within the pensions business unit.
Customer Service Intern
Anglo Mauritius Assurance Society Limited
Dec 2010 - Dec 2010 (0 months)
Supported customer service operations, handled client queries and assisted with administrative tasks in the customer service department.
Education
Degrees, certifications, and relevant coursework
Swan Life College, Port Louis
Certificate, Life Insurance / Pensions
2012 - 2013
Completed a life insurance claims handler course at Swan Life College in Port Louis focusing on pension department administrative duties.
Cambridge College, Port Louis
Cambridge School Certificate, General Secondary Education
2003 - 2009
Completed Cambridge School Certificate studies in Port Louis covering general secondary education subjects.
CUChartered Insurance Institute (CII), UK
Professional Certification, Insurance and Regulation
Completed Insurance, Legal, and Regulatory Unit certification from the Chartered Insurance Institute (CII), UK.
Availability
Location
MauritiusAuthorized to work in
Job categories
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