Open to opportunities

Érica Alexandra

@ricaalexandra

I deliver efficient front-office service, managing customer needs, schedules, reservations, payments, and administrative processes.

Portugal

Message

What I'm looking for

I'm looking for a front-office, reception, customer service, or administrative role where I can organize schedules, support customers, manage daily operations, and deliver efficient, high-quality service.

I've supported customers across healthcare, retail, and hospitality, delivering efficient service in busy, public-facing environments.

At Widex, I manage in-person and telephone customer service, optimize audiologists' schedules, process billing documents, oversee direct debits and cash control, and provide administrative support to Accounting and Human Resources.

Previously at Giovanni Galli, I provided personalized product advice, processed payments, resolved customer questions and complaints, and helped maintain the store's presentation and commercial objectives.

At Moon Hill Hostel, I handled guest check-ins and check-outs, reservations, tourist information, payments, and coordination with housekeeping to ensure room availability. I'm comfortable communicating in Portuguese, advanced English, and basic Spanish.

Experience

Work history, roles, and key accomplishments

Current

Rececionista / Front Office Assistant

Current

Widex

Jan 2022 - Present (4 years 7 months)

Gestão diária de atendimento ao cliente presencial e telefónico, organização e otimização de agendas de audiologistas, processamento de faturação e emissão de documentos, gestão de débitos diretos e controlo financeiro de caixa, apoio administrativo aos departamentos de Contabilidade e Recursos Humanos, e resolução de pedidos e reclamações de clientes com foco na satisfação.

Atendimento ao Cliente Apoyo Administrativo