Open to opportunities

RIandy Nugroho

@riandynugroho

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Entry-level Desktop Support / IT Support professional focused on troubleshooting, ticketing, and remote assistance.

Indonesia

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What I'm looking for

I’m looking for an entry-level Desktop Support role where I can apply troubleshooting and communication skills, handle ticketing and remote support tasks, and keep building technical expertise through real-world assistance.

I’m an administrative professional moving into IT Support, bringing a track record of handling operational issues with clear communication and careful documentation.

I’ve built practical IT fundamentals through hands-on work: installing and configuring Raspberry Pi, setting up SSH and Samba (SMB) file sharing, and mounting external HDD storage for a home server/NAS setup.

I’ve also trained service desk workflows by creating and managing simulated service desk tickets using Spiceworks and an AI call from “servicedesk-simulator,” then practicing troubleshooting, fixing, and documenting service/help desk issues.

I hold CompTIA A+ and I’m currently progressing toward CompTIA Network+—and I’m actively seeking an entry-level Desktop Support role where I can apply my troubleshooting and communication skills while continuing to expand my technical expertise.

Experience

Work history, roles, and key accomplishments

Administrative

LP. Sinta King Victory

Jul 2024 - Jul 2026 (2 years)

Managed administrative records and daily operational reporting for shrimp ponds and workers. Maintained 95%+ inventory accuracy, processed 40+ weekly administrative requests, and reduced incidents of insufficient shrimp treatment materials stock by 40% in 6 months through improved inventory monitoring and reporting.

Operational Reporting Data Entry Inventory Accuracy Team Coordination

Project Home Server / NAs

IPB University

Jan 2024 - Present (2 years 6 months)

Installed and configured Raspberry Pi OS using Raspberry Pi Imager and set up access via SSH over a local router network. Partitioned and mounted external HDD storage and deployed Samba (SMB) file sharing for Windows and mobile device access.

Raspberry Pi Raspberry Pi Imager Linux SSH SAMBA NAS File Sharing

Ticketing System

Servicedesk-simulator

Created and managed simulated service desk tickets using Spiceworks and a servicedesk-simulator call. Practiced troubleshooting, fixing, and documenting service/help desk issues.

Spiceworks Service Desk Help Desk

Education

Degrees, certifications, and relevant coursework

IPB University

Bachelor of Fisheries and Marine Science, Fisheries and Marine Science

2024 -

Activities and societies: Project/Home server (NAS): installed Raspberry Pi OS via Raspberry Pi Imager; configured SSH over a local router network; partitioned and mounted external HDD to Raspberry Pi; deployed Samba (SMB) for Windows and mobile access; practiced service/help desk troubleshooting using Spiceworks and a service desk simulator.

Bachelor’s degree in Fisheries and Marine Science at IPB University (2024). Completed a home server/NAS project using a Raspberry Pi, including SSH and Samba (SMB) file sharing, plus simulated service desk ticket troubleshooting.