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Diky M

@dikym

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IT Support Technician at Esco Bintan Indonesia who configured routers and switches for secure, stable connectivity.

Indonesia

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At Esco Bintan Indonesia, I provided daily end-user IT support and configured routers and switches with proper IP allocation and basic firewall rules. I resolved an average of 14 tickets per day in Jira and supported network and hardware troubleshooting.

As a Linux System Administrator intern at Infinite Learning Indonesia, I managed Red Hat Linux servers, configured system services and user access, and performed patching and security hardening. I also annotate 3D point cloud data at Nexter System, following labeling specifications and checking dataset accuracy.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

Nexter System

Aug 2026 - Present (2 months)

• Annotated 3D point cloud data (3D bounding boxes and object classification) with strict adherence to labeling specifications.

• Performed quality checks to keep large datasets accurate and consistent, delivering to project deadlines.

Current

Data Annotator

Current

Lumina Group

Jul 2026 - Present (3 months)

• Reviewed and evaluated large volumes of data against detailed guidelines, maintaining accuracy and consistency on repetitive tasks.

• Verified and corrected AI outputs, applying documented judgment on ambiguous cases.

• Met quality and turnaround targets in a self-managed remote workflow.

Information Technology Support Technician

Esco Bintan Indonesia

Dec 2025 - Jun 2026 (6 months)

• Resolved an average of 14 tickets per day in Jira following SOPs, while documenting symptoms and resolution steps for each case.

• Performed hardware diagnostics and troubleshooting across a range of equipment.

• Staged, configured, and deployed routers and switches with proper IP allocation and
configuration management to establish secure, stable connectivity.

• Set up PoE switches and h

Information Technology Technical Support

Badan Kepegawaian Daerah sumatera Barat

Jan 2025 - Jun 2025 (5 months)

Diagnosed and resolved hardware and software issues for desktops, laptops, and peripherals, ensuring minimal downtime for staff.

Assisted in the installation, configuration, and updating of Windows operating systems and essential office software.

Managed IT assets and maintained accurate documentation of equipment repairs and maintenance schedules.

Linux System Administrator

Infinite Learning Indonesia

Sep 2024 - Dec 2024 (3 months)

Manage and maintain Red Hat Linux servers to ensure stability, security, and availability.

Configure system services, user access, and server networking.

Perform monitoring, troubleshooting, and log analysis for incident resolution.

Execute regular patching and system updates.
Implement basic security hardening (firewalld, SELinux, SSH).