Rhodalyn Base

I’m a Training Facilitator with 6 years of experience in Customer and Technical Support, focused on creating and delivering training programs that improve performance. I’m known for strong problem-solving and adaptability, especially when guiding teams through technical troubleshooting and customer service protocols.

At Intouch CX, I develop and facilitate training sessions centered on Samsung products, customer service protocols, and technical support. I ensure employees are well-versed in Samsung’s range of products, features, and troubleshooting methods for phones, smart TVs, and home appliances.

I leverage tools like Google Workspace (Sheets, Docs, Slides), Canva, and e-learning platforms to create and deliver training content. I also manage training projects, guide teams, and use structured processes to troubleshoot issues, support repair workflows, and maintain quality for customer concerns.

Earlier in my career, I worked as a Technical Service and Sales Specialist and later as a Fraud Analyst, where I strengthened my investigation mindset, communication skills, and attention to detail. Across roles, I bring leadership and coaching strengths and can work with minimal supervision while resolving technical problems and supporting customer outcomes.