TATherese Marie Abitona
@theresemarieabitona
Driven Technical Trainer with a passion for customer support excellence.
PhilippinesWhat I'm looking for
I am a driven and adaptable Technical Trainer with over 5 years of experience in customer support and training delivery. My career has been marked by a proven ability to lead training programs, support team development, and drive process improvements through data-driven strategies. I am passionate about delivering high-quality service and fostering a culture of learning and excellence.
In my current role as a Lead Technical Trainer at Sutherland Global Services, I have successfully led PST training sessions for major gaming accounts, collaborated with clients to implement effective training interventions, and designed comprehensive training materials. My experience as a Senior Customer Support Representative has equipped me with the skills to resolve complex customer inquiries while maintaining a high level of satisfaction.
Experience
Work history, roles, and key accomplishments
Lead – Technical Trainer
Sutherland Global Services
May 2023 - Apr 2025 (1 year 11 months)
Led training sessions for two major gaming accounts and collaborated with clients to implement training interventions for program improvement. Delivered strategic training plans to stakeholders and conducted data analysis to inform strategies.
Senior Customer Support Representative
Sutherland Global Services
Feb 2021 - May 2023 (2 years 3 months)
Provided front-line support for a gaming account, temporarily assuming the role of Subject Matter Expert. Resolved gameplay inquiries and concerns with a high level of customer satisfaction.
Customer Support Representative
Concentrix
Oct 2019 - Jan 2021 (1 year 3 months)
Handled retail account inquiries related to orders and customer accounts. Delivered professional and efficient customer service.
Part-time Assistant
Charebian Bag Maker (BFP Garment and Supplies Manufacturer)
May 2018 - Oct 2019 (1 year 5 months)
Assisted customers with orders of uniforms and accessories, managing inventory and payment tracking. Performed administrative and logistical tasks for store operations.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mindanao
Incomplete Study, Legal Management
2022 - 2023
Studied towards a Bachelor of Science in Legal Management. Completed the second year of the program, gaining foundational knowledge in legal principles and management concepts.
UMUniversity of Mindanao
Incomplete Study, Chemical Engineering
2018 - 2019
Pursued a Bachelor of Science in Chemical Engineering. Completed the second year of the curriculum, focusing on core chemical engineering principles and laboratory work.
UMUniversity of Mindanao
Senior High School Diploma, STEM Strand
2016 - 2018
Completed Senior High School with a focus on Science, Technology, Engineering, and Mathematics (STEM) strand. Gained foundational knowledge and skills relevant to STEM fields.
Daniel R. Aguinaldo National High School
High School Diploma, General Studies
2012 - 2016
Completed secondary education. Studied a broad curriculum covering various academic subjects essential for further studies.
GSIS Heights Elementary School
Primary School Certificate, General Studies
2009 - 2012
Completed primary education. Gained foundational literacy, numeracy, and basic academic skills.
Core Institute of Technology
NC II Certification, Computer Hardware Servicing
Obtained a National Certificate Level II in Computer Hardware Servicing. Developed practical skills in computer repair, maintenance, and troubleshooting.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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