Open to opportunities

Rhoda Daniel

@rhodadaniel

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Operations Manager driving growth through process improvement and executive support.

Nigeria

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What I'm looking for

I’m looking to lead business operations and executive support in a growth-focused organization, continuing to improve workflows and KPIs while building high-performing teams. I’m open to remote or international roles.

I’m a results-driven Business Operations Leader with 10+ years of experience directing end-to-end operations, executive support, and cross-functional teams for growth-stage organizations. I build scalable systems, governance frameworks, and performance routines that turn strategy into day-to-day execution.

In my current role as Head of Operations, HR and Administration at Providence British School, I directed multi-department operations by establishing workflow systems, SOPs, and accountability structures. I spearheaded full HR and talent management—recruitment, onboarding, contracts, KPI-based performance management, and payroll—while supporting senior leadership through confidential documentation and virtual/in-person stakeholder communication.

My impact has included a 96% increase in client acquisition by architecting strategic outreach campaigns, structured sales pipelines, and streamlined onboarding. I also achieved 100% regulatory and compliance adherence as the primary liaison during audits, and I oversaw financial operations such as invoicing, budget tracking, fee/payment policy enforcement, and payroll administration.

Previously, as Operations Director and General Manager at Leaders Foundation Academy, I founded and led operations, administration, and people functions for a 25+ employee, multi-division organization. Across my roles, I’ve delivered measurable growth—including an 85% revenue increase at Icy-Multi Services Printing Press and improved client intake—by tightening budgeting, vendor management, training frameworks, and KPI reporting to support faster, data-informed decisions.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations HR & Admin

Current

Providence British School

Jan 2025 - Present (1 year 6 months)

Directed end-to-end business operations across multiple departments by establishing workflow systems, SOPs, and governance frameworks. Led HR/talent management, executive support, compliance during audits, and financial operations, contributing to a 96% increase in client acquisition and 50% of new clients via digital marketing.

Operations Director and General Manager

Leaders Foundation Academy

Jan 2020 - Jan 2025 (5 years)

Founded and led operations, administration, and people functions for a 25+ employee, multi-division organization. Implemented performance management and KPI frameworks and delivered a 50% increase in organizational expansion through growth plans, partnerships, and digital marketing while managing budgeting and staff training frameworks.

Operations Management Cross functional Leadership Performance Management KPIs Budgeting Staff Training Digital Marketing Change Management

Operations and Administrative Coordinator

Pristine International School

Jan 2019 - Jan 2020 (1 year)

Coordinated multi-department scheduling, resource planning, and workflow optimization across the organization. Provided executive support to the Board of Directors and implemented performance tracking/reporting for operational KPIs while managing procurement and standardizing administrative and digital documentation processes.

Operations Coordination Executive Support Scheduling Resource Planning Workflow Optimization Performance Tracking KPI Reporting Procurement Digital Documentation

Administrative Manager

Star Academy

Jan 2017 - Jan 2019 (2 years)

Managed end-to-end administrative operations, improving workflow efficiency and contributing to 30% growth in client intake. Oversaw facilities management, procurement and vendor relations, led recruitment and personnel performance evaluation, and produced operational reports with KPI insights for executives.

Administrative Operations Workflow Management Facilities Management Procurement & Vendor Management Performance Evaluation KPI Reporting

Administrative Officer

Kings and Queens Schools

Jan 2015 - Jan 2017 (2 years)

Managed documentation, scheduling, and resource inventory to ensure smooth daily operations. Designed and delivered client-facing programs to improve engagement and outcomes.

Documentation Management Scheduling Client Program Delivery Administrative Operations

Operations Manager

Icy-Multi Services Printing Press

Jan 2013 - Jan 2015 (2 years)

Restructured production operations and customer service frameworks, generating an 85% increase in revenue. Drove 50% growth in B2B clients through strategic planning and targeted business development, and led full HR functions including recruitment, onboarding, and performance management.