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Reyn Clarence Calaguas

@reynclarencecalaguas

Passenger Service Team Lead at Clark Airport Support Services Corporation, coordinating 50+ agents across operations involving 15+ airlines.

Philippines

Message

At Clark Airport Support Services Corporation, I lead and coordinate a team of 50+ passenger service agents and support operations involving 15+ airlines. I coordinate with airlines, airport authorities, ground-handling units, and internal teams to address time-sensitive operational concerns.

At STARBOARD MANPOWER SERVICES INC., I managed passenger-service processes across check-in, boarding, arrivals, and administrative functions. I also coordinated ad-hoc flight operations through schedule monitoring, time-and-motion tracking, document routing, and ramp processing.

At THE BOSS SYSTEM, I handled calls, emails, and client inquiries as a Homecare Virtual Assistant, Receptionist and Admin Assistant. I maintained records, organized documents, and assisted with scheduling and appointment coordination.

Earlier, at TASKUS PHILIPPINES, I supported merchant partners with account, order, payment, menu, and technical concerns through the DoorDash platform. At IQOR PHILIPPINES, I supported T-Mobile subscribers with billing, account, service plan, and technical questions.

Experience

Work history, roles, and key accomplishments

Passenger Service Team Lead

Clark Airport Support Services Corporation

Apr 2026 - Oct 2026 (6 months)

Lead and coordinate a team of 50+ passenger service agents, ensuring effective assignment of responsibilities and smooth operations. Support operations involving 15+ airlines across domestic, international, cargo, and ad-hoc flights.

Team Leadership Operations Coordination Stakeholder Management Schedule Coordination Problem Solving Time Management Cross functional Coordination

Passenger Service Agent

Starboard Manpower Services Inc.

Apr 2025 - Apr 2026 (1 year)

Managed passenger-service processes across check-in, boarding, arrivals, administrative functions, and lead assignments. Coordinated ad-hoc flight operations through schedule monitoring, time-and-motion tracking, document routing, and ramp processing.

Passenger Service Check in Boarding Management Arrivals Administrative Support Schedule Monitoring Time And Motion Document Routing Ramp Processing Client Communication

Homecare Virtual Assistant - Receptionist and Admin Assistant

The Boss System

Dec 2023 - Apr 2025 (1 year 4 months)

Managed incoming calls, emails, and inquiries, providing professional and courteous assistance to clients and business partners. Handled administrative tasks, maintained accurate records, and organized documents to support smooth daily operations.

Client Communication Administrative Support Records Management Scheduling Appointment Coordination Problem Solving Time Management Documentation

Customer Service Representative

TaskUs Philippines

Jan 2023 - Dec 2023 (11 months)

Supported merchant partners with account, orders, payments, menu updates, and technical issues through the DoorDash platform. Managed multiple customer and merchant concerns while maintaining responsiveness, professionalism, and service quality.

Customer Service Account Management Order Management Payment Processing Technical Support Communication Skills Problem Solving

Customer Service Representative

iQor Philippines

Jan 2022 - Jan 2023 (1 year)

Provided customer support to T-Mobile subscribers regarding billing, accounts, technical concerns, service plans, and troubleshooting. Handled inbound customer interactions while maintaining accuracy, professionalism, and a positive customer experience.

Customer Service Billing Support Account Management Technical Troubleshooting Communication Skills Problem Solving