Open to opportunities

Reta Hannah

@retahannah1

Message

Experienced call-center and customer-care professional focused on accurate call routing and exceptional service.

United States

Message

What I'm looking for

I’m looking for a Telephone Operator role where my communication strengths, attention to detail, and high-volume call handling improve customer service and streamline call management. I also prefer regular full-time or part-time, with telecommute available.

I’m a customer-service and call-handling professional who enjoys keeping operations seamless through clear communication, careful attention to detail, and strong problem-solving. I’m proficient in handling high-volume calls while managing call routing and message logging to ensure nothing falls through the cracks.

In my call-center and customer care roles, I’ve supported customers worldwide, handled inbound calls, clarified needs, and helped resolve concerns efficiently. I’ve documented customer contacts, maintained strong adherence to process and policies, and improved call handling and systems knowledge to raise service levels.

I’ve also brought operational depth from administrative and payroll experience—handling accounts receivable/payable, maintaining HRIS accuracy, preparing payroll for staff and contractors, and producing detailed reporting. I’m comfortable staying organized with records, attendance tracking, and data entry to keep work accurate and timely.

Reliable and adaptable by nature, I aim to provide courteous, professional service—especially on difficult calls—while continuously seeking feedback and opportunities to improve. My goal is to bring that same dependable performance to a Telephone Operator role that streamlines call management.

Experience

Work history, roles, and key accomplishments

Call Center Agent

IBO

Feb 2022 - Jan 2024 (1 year 11 months)

Provided customer support for companies worldwide using screen sharing and CRM tools. Managed customer inquiries and service requests while maintaining clear communication and issue resolution.

Customer Support Call Handling Salesforce Data Entry Problem Solving Communication

Customer Care Associate

American Water

Oct 2021 - Jan 2022 (3 months)

Handled inbound customer calls and resolved service concerns by clarifying needs, answering questions, and documenting interactions. Maintained policy adherence and improved service quality through ongoing feedback and knowledge development.

Inbound Calls Customer Service De escalation Professional communication

Administrative Assistant to Director

Steel City Academy

Jul 2016 - Mar 2019 (2 years 8 months)

Provided administrative support to the director by managing accounts payable/receivable, HRIS accuracy, and payroll preparation for staff and contractors. Coordinated accurate monthly attendance reporting and maintained compliance with records requirements.

Accounts Receivable Accounts Payable HRIS Administration Attendance Reporting Record Management

Program Secretary/Assistant

Geminus Head Start

Mar 2014 - Jul 2016 (2 years 4 months)

Supported ERSEA requirements by assisting with eligibility, recruitment, selection, enrollment, and attendance record keeping. Coordinated parent events aligned to program goals and governance.

ERSEA Program Administration Record keeping Compliance Support Parent engagement Event Coordination

Payroll Coordinator

Kenny Manta Industrial Services

Sep 1999 - Mar 2014 (14 years 6 months)

Managed payroll administration by processing paychecks, computing wages and deductions, reviewing time sheets, and reconciling payroll discrepancies. Produced union reports and audits and handled employee onboarding paperwork through the payroll system.

Payroll Processing Time Sheet Review Payroll Reconciliation Employee Onboarding Data Entry Administrative Support Audit Preparation

Payroll Clerk

Showboat Casino

Jan 1997 - Sep 1999 (2 years 8 months)

Prepared payroll for table game responsibilities and supported accounting and HR start-up tasks. Delivered excellent customer service to employees with payroll and related questions and changes.

Time & Earnings Processing Table Games Payroll Accounting Support HR Assistance Data Entry Customer Service Administrative Coordination