Payal Rajput

• Performed comprehensive quality audits on high-volume medical record retrieval cases, including large and complex files, to ensure accuracy and process compliance.
• Ensured compliance with HIPAA guidelines while reviewing and auditing sensitive medical records.
• Identified documentation discrepancies, process gaps, and compliance risks, implementing corrective measures to maintain establishe

• Managed prior authorization requests for workers’ compensation radiology services, including CT and MRI procedures, ensuring accurate documentation and timely processing.
• Collaborated closely with insurance adjusters to obtain approvals, verify case requirements, and minimize delays or claim denials.
• Maintained high levels of accuracy and productivity while effectively handling multiple ca

• Managed outbound communication for employee healthcare and wellness services, providing detailed guidance on preventive health check-ups and wellness programs for HCL employees.
• Assisted employees with information related to diagnostic tests, health assessments, and available healthcare benefits while ensuring clear and professional interaction.
• Coordinated and scheduled medical appointmen

Worked as Health and well-being at Career Break.

• Resolved customer inquiries related to EMI schedules, payment processing, and account support with professionalism and accuracy.
• Coordinated proactive follow-ups and payment reminders for upcoming and overdue EMI installments to support timely collections.
• Maintained detailed records of customer interactions and payment activities, ensuring accurate tracking and improved service efficiency