Renz Pereda
@renzpereda
Customer Success Manager at Loc&Stor 24/7 Inc., improving lead workflows and coordinating customer onboarding.
PhilippinesWhat I'm looking for
At Loc&Stor 24/7 Inc., I oversee lead management across customer communication channels and monitor the sales pipeline. I also analyze performance reports and recommend workflow improvements.
As Assistant Facility Manager at Loc&Stor 24/7 Inc., I managed customer accounts and coordinated onboarding. I resolved service concerns and worked with operations teams to support customer retention.
At CIBI Information Inc., I used Salesforce CRM and Zoho CRM to manage prospect pipelines, qualify leads, and support client onboarding and solution implementation.
Earlier at Loc&Stor 24/7 Inc., I managed the customer journey from lead generation through account activation and ongoing relationship management. My experience also includes customer service roles at Conti's Bakeshop and Restaurant, Shakey's, and Paramount Telemarket Incorporated Stock.
Experience
Work history, roles, and key accomplishments
Lead Management Assistant Manager
Loc&Stor 24/7 Inc.
Jan 2025 - Present (1 year 9 months)
Oversee inbound and outbound sales activities, manage the sales pipeline, and develop strategies to improve conversion rates. Monitor team performance, maintain CRM systems, and coordinate with internal teams for smooth lead handover.
Sales Development Executive
CIBI Information Inc.
Jan 2024 - Jan 2025 (1 year)
Utilized Salesforce and Zoho CRM to manage prospect pipelines and sales activities. Conducted outbound prospecting, lead qualification, and coordinated with internal departments for client onboarding.
Assistant Facility Manager
Loc&Stor 24/7 Inc.
Jan 2023 - Jan 2024 (1 year)
Served as primary customer contact, managed accounts and contracts using SiteLink CRM, and coordinated onboarding and issue resolution. Prepared operational reports and supported retention efforts.
Sales Executive
Loc&Stor 24/7 Inc.
Jan 2019 - Jan 2023 (4 years)
Managed the full customer journey from lead generation to account activation and relationship management. Conducted consultations, maintained CRM records, and collaborated with operations for seamless service delivery.
Dining Assistant / Food Server
Conti's Bakeshop and Restaurant
Jan 2018 - Jan 2019 (1 year)
Delivered exceptional customer service in a fast-paced environment and managed customer concerns to ensure positive guest experiences.
Food Server
Shakey's Pizza
Jan 2016 - Jan 2017 (1 year)
Provided customer support and service while maintaining company service standards and assisted in creating positive customer experiences.
Customer Service Representative
Paramount Telemarket Incorporated
Jan 2016 - Dec 2016 (11 months)
Assisted customers with inquiries and service-related concerns while maintaining professional communication and issue resolution standards.
Education
Degrees, certifications, and relevant coursework
World Citi Colleges
Bachelor of Science, Hotel and Restaurant Management
2013 - 2018
Pursued a Bachelor of Science in Hotel and Restaurant Management from 2013 to 2018.
Notre Dame of Greater Manila
Secondary, Secondary Education
Completed secondary education at Notre Dame of Greater Manila in 2012.
Notre Dame of Greater Manila
Elementary, Elementary Education
Completed elementary education at Notre Dame of Greater Manila in 2008.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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