Renzo Rodriguez
@renzorodriguez
Bilingual legal intake and operations professional specializing in claims, compliance, and accurate case management.
PanamaWhat I'm looking for
I’m a bilingual legal intake and operations professional with experience in legal claims processing, back-office operations, and case management. I focus on document review, records management, workflow processing, and maintaining accurate case updates in fast-paced BPO environments.
I manage legal and insurance claim intake, verify insurance coverage, and coordinate with attorneys, healthcare providers, and insurance companies. I maintain CRM records and ensure HIPAA compliance while handling high-volume inbound and outbound communications with a strong emphasis on confidentiality, productivity, and quality.
Beyond legal intake, I’ve supported operations and customer service across banking and insurance settings—handling issue resolution, administrative processes, and customer support while meeting service standards. I’m currently pursuing a Bachelor’s degree in Human Resources (final year, in progress), and I bring a process-driven mindset and client-first approach to every engagement.
Experience
Work history, roles, and key accomplishments
Legal Intake Specialist
Connect International
Aug 2025 - Present (1 year)
Manage legal and insurance claim intake, including document review, records management, workflow processing, and case updates. Verify insurance coverage and coordinate with attorneys, healthcare providers, and insurers while maintaining HIPAA-compliant CRM records and handling high-volume communications.
Assistant Manager
Rectitecnicas Marcos
Oct 2022 - Mar 2025 (2 years 5 months)
Oversee operations including scheduling, reporting, customer support, and administrative processes. Support day-to-day back-office activities to maintain operational workflow and service delivery.
Banking Representative
Foundever
Mar 2018 - Jun 2020 (2 years 3 months)
Provided banking support, account management, and issue resolution for Capital One while meeting quality standards.
Insurance Sales Representative
Smart BPO
Jan 2017 - Feb 2018 (1 year 1 month)
Generated leads, educated clients, and exceeded sales goals while maintaining CRM records. Provided insurance sales support through client communications and follow-ups.
Customer Service Representative
Alorica
Dec 2015 - Jan 2017 (1 year 1 month)
Provided billing, account, and technical support while delivering excellent customer service. Handled customer inquiries to resolve issues and maintain service quality.
Education
Degrees, certifications, and relevant coursework
Universidad del Istmo
Bachelor's Degree in Human Resources, Human Resources
Bachelor's degree in Human Resources at Universidad del Istmo (final year, in progress).
Colegio Bilingüe Jesús de Prada
High School Diploma
Earned a High School Diploma at Colegio Bilingüe Jesús de Prada.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Job categories
Skills
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