Shraddha Gupta

I've supported high-volume banking and payment operations at Tata Consultancy Services and Teleperformance, managing quality checks, transaction validation, escalations, and customer resolutions.

At TCS, I worked on Bank of Ireland processes and WorldPay PIN dispute investigations, maintaining process accuracy, SLA adherence, and operational continuity. I also supported work allocation, SOD/EOD activities, onboarding, and knowledge sharing.

As Operations Manager at Sunkom Power, I coordinated commercial solar projects from client onboarding through delivery while working with directors, vendors, clients, and internal teams. I prepared MIS reports, project trackers, and operational documentation, and supported procurement, inventory, recruitment, and employee coordination.

I bring hands-on experience in banking operations, KYC, AML, fraud review, chargebacks, dispute resolution, stakeholder coordination, and process improvement. I'm focused on keeping operations accurate, timely, and well coordinated.