Renee Smith
@reneesmith3
Experienced healthcare customer support and administrative professional specializing in accurate data entry and HIPAA-aware care coordination.
What I'm looking for
I bring 7+ years of experience across administrative support, customer care, and healthcare services, with a strong focus on accuracy, confidentiality, and clear communication. In customer-facing roles, I handle high call and email volumes, deliver first-contact resolution, and support billing, account updates, and website access troubleshooting.
I’m also comfortable working in healthcare settings where documentation matters—I assist with ADLs and maintain cleanliness and safety standards, while supporting continuity of care through accurate updates. I’m seeking remote opportunities with 9 AM–3 PM ET availability, Monday–Friday, and I’m known for being dependable, self-directed, and problem-solving under pressure.
Experience
Work history, roles, and key accomplishments
Certified Nursing Assistant
Home Is Where The Heart Is Home Care, LLC
Oct 2022 - Present (3 years 9 months)
Serves as a PRN caregiver assisting with ADLs, personal care, and home-based wellness support.
Certified Nursing Assistant
Rosewood Staffing, Inc.
Sep 2022 - Present (3 years 10 months)
Delivered CNA support through agency placements, focusing on personal hygiene and resident comfort.
Certified Nursing Assistant
Heritage Park
Feb 2023 - Dec 2024 (1 year 10 months)
Delivered compassionate care to patients while maintaining cleanliness and safety standards. Supported ADLs, documented patient updates, and communicated with healthcare teams and families to ensure continuity of care.
Eligibility Specialist
CFA Staffing
Mar 2017 - Jan 2024 (6 years 10 months)
Processed confidential applications for state benefits with strong data accuracy. Interviewed clients, verified documents, and input information into state systems while handling sensitive information in a HIPAA-compliant manner.
Certified Nursing Assistant
Noble Senior Living
Aug 2021 - Feb 2023 (1 year 6 months)
Checked in with residents and assisted with ADLs, including bathing, grooming, and dressing.
Certified Nursing Assistant
Brookdale Senior Living
Mar 2019 - Mar 2022 (3 years)
Provided personal care, dining support, and routine hygiene assistance for residents.
Customer Service Representative
Intelenet Global Services
Oct 2016 - Jan 2022 (5 years 3 months)
Responded to 50–100+ daily calls and emails with a focus on first-contact resolution. Assisted with billing, account updates, and troubleshooting website access issues while maintaining accurate documentation of interactions.
Home Health Aide
Apple Tree Home Care
Aug 2018 - May 2021 (2 years 9 months)
Performed hygiene-related care, light housekeeping, and condition documentation in a home health setting.
Direct Support Professional
Life Inc
Apr 2018 - May 2020 (2 years 1 month)
Supported individuals with developmental challenges in group homes or residential care.
Direct Support Professional
Endless Abilities
Dec 2016 - Aug 2017 (8 months)
Assisted with cooking, cleaning, and independent living support.
Home Health Aide
Sunshine Homecare Services
Sep 2016 - Feb 2017 (5 months)
Provided cleaning, cooking, and supervision in a home health setting.
Direct Support Professional
Bridges of Indiana
Aug 2015 - Jun 2016 (10 months)
Encouraged independence and personal development for individuals with disabilities.
Kids Watch Attendant
Kroc Center
Jan 2014 - Dec 2015 (1 year 11 months)
Supervised children at a gym facility, ensuring safety and engagement.
Direct Support Professional
ResCare
Jul 2015 - Nov 2015 (4 months)
Provided essential care and comfort to disabled individuals in residential care.
Sales Associate
Charlotte Russe
Oct 2014 - Oct 2015 (1 year)
Assisted customers with fashion selection, cashiering, and restocking.
Sales Associate
Plato's Closet
Apr 2014 - May 2015 (1 year 1 month)
Provided retail support with a focus on customer service and store upkeep.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science, Health Sciences
Completed an Associate of Science program in Health Sciences (Medical Office and Billing). Graduated in July 2025.
Riley High School
High School Diploma
Earned a High School Diploma from Riley High School, graduating in June 2014.
Availability
Location
Authorized to work in
Job categories
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