Kenyita Brown
@kenyitabrown
Compassionate patient-care professional with strong customer service and clinical support experience.
United StatesWhat I'm looking for
I am a dedicated patient-care and customer service professional with experience as a CNA, private at-home nurse, and customer support representative for healthcare and service organizations. I bring hands-on clinical skills from nursing studies (including phlebotomy, EKG, physical therapy support, and ADLs) alongside proven experience handling inbound/outbound calls, troubleshooting, billing, and scheduling.
I deliver reliable, team-oriented support focused on patient comfort and accurate administrative execution, having worked in senior living, private-home care, retail pharmacy support, security services, and subscription services. I prioritize clear communication, multitasking, and compassionate service to improve patient and customer experiences.
Experience
Work history, roles, and key accomplishments
Benefits counselor
SCThrive
Mar 2024 - Feb 2025 (11 months)
Completing over the phone applications for Medicaid,TANF,&SNAP.
Managed inbound and outbound calls to start and renew subscriptions, performed troubleshooting and billing support to maintain subscriber retention.
Customer Service Representative
CVS
Mar 2021 - Nov 2021 (8 months)
Provided pharmacy customer support by managing prescription inquiries, account updates (address, phone, insurance), and delivering medication information and instructions.
Handled inbound customer support for security systems, providing technical troubleshooting, billing assistance, scheduling maintenance, and plan upgrades to improve customer satisfaction.
Private At‑Home Nurse
Private Patient Care
Oct 2017 - Feb 2021 (3 years 4 months)
Delivered one-on-one medical and personal care to patients in their homes, managing clinical duties and ensuring comfort and safety in a private-care setting.
CNA/Concierge
Belmont Village
Nov 2014 - Sep 2017 (2 years 10 months)
Provided personal care and assisted senior residents with ADLs, while managing front-desk tasks including faxing, printing, answering phones, and visitor check-in to support HR and operations.
Education
Degrees, certifications, and relevant coursework
Kaplan/Brightwood College
Postsecondary nursing studies, Nursing
2014 - 2015
Grade: 3.7
Completed nursing-related coursework covering physical therapy, patient input, phlebotomy, sports medicine, and EKG with a 3.7 GPA.
Columbia High
High School Diploma or equivalent, General Studies
2011 - 2012
Grade: 3.2
Completed general studies coursework with a 3.2 GPA.
Availability
Location
United StatesAuthorized to work in
Job categories
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