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Rafaela Mendes

@rafaelamendes

Trust & Safety investigator at Amazon who reviewed seller identity and ownership documents to detect marketplace fraud.

At Amazon, I investigated fraud, abuse, and policy violations on the marketplace. I reviewed seller identity and business documents, including ownership structures, and analysed patterns to verify authenticity and make policy-based account decisions.

As a Founder – Digital Marketing & Content Creator, I grew a new Instagram account to 29,000+ followers and generated over €5,000 in digital product sales using automated ManyChat lead funnels. My background also includes customs compliance at National Seaways and customer service and marketing roles across Ireland, Portugal, and Brazil.

Experience

Work history, roles, and key accomplishments

Current

Founder – Digital Marketing & Content Creator

Current

Self-employed

Apr 2026 - Present (6 months)

Grew a digital business on Instagram from zero to 29,000+ followers in under 6 months and generated over €5,000 in digital product sales within 3 months. Created content and digital products, and analysed performance metrics.

Digital Marketing Content Creation Social Media Growth ManyChat Lead Funnels Performance Analysis

Investigator Specialist – Trust & Safety

Amazon

Apr 2025 - Jul 2026 (1 year 3 months)

Handled high volume of investigation tasks, conducted end-to-end fraud and policy violation investigations, and reviewed KYC documentation. Collaborated with compliance, legal, and risk teams while meeting quality and productivity KPIs.

Fraud Detection KYC Identity Verification Risk Assessment Policy Enforcement Case Management Data Analysis Pattern Recognition Ticketing Systems Stakeholder Communication

Customs Clearance Agent

National Seaways

Sep 2024 - Apr 2025 (7 months)

Prepared and submitted customs declarations, verified shipping documents, and resolved discrepancies with customs authorities. Maintained accurate, audit-ready records.

Customs Compliance Trade Compliance Document Verification Risk Identification Audit Readiness and Reporting

Customer Service Specialist

DB Schenker

Jun 2021 - Feb 2024 (2 years 8 months)

Served as main contact for customer service queries, managed ticketing system requests, and coordinated shipments via TMS. Trained new team members and drove continuous improvements.

Customer Service Ticketing Systems Transport Management Systems (TMS)Shipment Tracking Reporting Training

Customer Support & Marketing Assistant

Algartempo

May 2017 - May 2021 (4 years)

Provided customer service support, managed enrolment systems and work contracts, and supported office operations. Developed marketing campaigns and analysed customer feedback.

Customer Service Marketing Campaigns Data Analysis Office Administration

Customer Service & Marketing Specialist

SENAC

Feb 2011 - Nov 2016 (5 years 9 months)

Handled customer service, coordinated events and webinars, and managed digital marketing activities including email marketing and social media. Conducted market analysis.

Customer Service Event Coordination Digital Marketing Email Marketing Social Media Paid Advertising Market Analysis