Remicha Nelson
@remichanelson
I resolve customer issues across support, lending, and compliance operations.
ZimbabweWhat I'm looking for
I've resolved customer inquiries across phone, email, chat, and social media at Garrett Brands, providing software support, troubleshooting, and timely issue resolution.
Previously at C.R. Bank, I managed high-volume PPP loan and fraud assessments, increasing timely approvals by 20% while supporting AML, mortgage compliance, and fraud investigations.
My background also includes scholarship administration at InGenesis, remote technical customer service at BioIQ, and senior credit underwriting at Wells Fargo.
I bring hands-on experience with CRM systems, help desk ticketing, Salesforce Service Cloud, Excel, financial assessment, and client-focused communication.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Garrett Brands
Jan 2024 - Dec 2025 (1 year 11 months)
Resolved customer inquiries across phone, email, chat, and social media, providing timely solutions and maintaining positive client relationships. Partnered with internal teams to document feedback and track issues through help desk ticketing systems.
Education
Degrees, certifications, and relevant coursework
Remicha Nelson
Professional Summary, Customer Support
Proactive customer support professional with over 2 years of experience resolving inquiries across multiple channels.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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