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Rejoice Ikeji

@rejoiceikeji

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I streamline front desk, customer service, and executive administrative operations with measurable results.

Nigeria

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What I'm looking for

I'm looking for a role where I can support efficient daily operations, deliver professional customer service, manage confidential records, and continue developing my administrative and IT skills.

I've supported executive and office operations at Casas El Solidas Limited, managing schedules, meetings, correspondence, reports, and physical and electronic files with over 98% document accuracy.

At Villa Angelia Hotel, I supervised five front desk staff, onboarded new receptionists, and resolved all reported issues within the workday. I also improved handover and documentation accuracy by 35% while maintaining full compliance with service standards.

As a receptionist and customer service professional, I've handled 40–60 guests and 30–50 clients daily, resolved inquiries at first contact, and reduced customer waiting time by 25%. My work includes CRM-supported communication, records management, data confidentiality, and cross-functional coordination.

I've also completed 20+ freelance administrative and writing projects and bring laboratory experience in diagnostic testing, quality assurance, safety, and accurate clinical documentation. I hold an HND in Science Laboratory Technology with Distinction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant (Freelance)

Northgate Business Support Services

Jan 2022 - Dec 2023 (1 year 11 months)

Completed 20+ administrative and writing projects, managing schedules and client communications with CRM tools. Improved response time by 30% and maintained a 95% client satisfaction rate.

Virtual Assistant CRM Data Entry Documentation Client Communication Time Management Writing

Intern Laboratory Technician

Jaji Cantonment Military Medical Center

Jan 2018 - Dec 2019 (1 year 11 months)

Processed 50-80 laboratory samples daily and assisted in 10+ tests per shift. Ensured 100% compliance with safety standards and reduced sample handling errors by 25%.

Sample Processing Laboratory Testing Safety Compliance Documentation Data Recording

Executive Assistant (NYSC)

Casas El Solidas Limited

Jan 2025 - Present (1 year 9 months)

Managed executives' schedules, appointments, and correspondence, improving daily workflow efficiency. Coordinated meetings, prepared materials, and maintained files with over 98% document accuracy.

Scheduling Correspondence Management Meeting Coordination Document Management Administrative Support Report Preparation Office Logistics Cross Functional Collaboration

Front Desk Supervisor

Villa Angelia Hotel VI

Jan 2025 - Present (1 year 9 months)

Supervised a team of 5 front desk staff, ensuring adherence to service standards. Trained 3+ new receptionists and improved reporting accuracy by 35%.

Team Supervision Training Customer Service Compliance Reporting Escalation Handling Documentation

Receptionist/Front Desk Officer

Villa Angelia Hotel VI

Jan 2025 - Present (1 year 9 months)

Delivered front desk services to 40-60 guests daily, reducing booking errors by 30% and resolving 90% of inquiries at first contact. Improved room readiness turnaround time by 20%.

Front Desk Operations Guest Service Reservation Management Complaint Resolution Communication Skills Record keeping Coordination

Customer Service Officer

Edunovative Concept & Consultancy

Jan 2021 - Present (5 years 9 months)

Identified customer needs and provided services to 30-50 clients daily. Reduced waiting time by 25% through efficient task prioritization and maintained 100% data confidentiality compliance.

Customer Service Administrative Support Document Handling Data Confidentiality Task Prioritization Office Operations

Laboratory Technician

Tunik Hospital & Maternity Limited

Jan 2020 - Present (6 years 9 months)

Conducted diagnostic tests for 20-40 patients daily, maintaining zero critical reporting errors. Improved turnaround time for test results by 15% and ensured proper equipment maintenance.

Diagnostic Testing Quality Assurance Laboratory Equipment Maintenance Sample Processing Data Recording

Customer Service Representative

Alex Sonic Limited Company

Jan 2017 - Present (9 years 9 months)

Managed inventory and office records for 20+ items, maintaining shipment documentation with 95% accuracy. Improved tracking of items, reducing discrepancies by 20%.

Inventory Management Record keeping Documentation Office Administration Trackings