Reina User

Managed client relationships and account support across multiple locations, coordinating website and digital menu updates, client requests, and service improvements. Coordinated client calls and product demonstrations, communicating customer needs and feature requests to internal teams.

Served as primary client liaison for loyalty programs, supporting program execution and stakeholder alignment across Australia and New Zealand. Analyzed campaign performance and prepared ROI reports, and managed claims processing and rewards operations.

Delivered high-volume, multichannel customer support for a subscription eCommerce business, assisting customers with account, subscription, billing, and order-related concerns. Resolved fulfillment and service issues while maintaining customer satisfaction and supporting brand loyalty.

Strengthened B2B client relationships through proactive engagement, issue resolution, and retention-focused support. Coordinated with sales, warehouse, and courier contacts to address customer concerns and support reliable service delivery.

Managed eCommerce inquiries involving orders, returns, and store policies while delivering a positive online shopping experience. Resolved customer concerns through proactive communication and efficient follow-up, supporting customer confidence and brand reputation.

Activities and societies: Full University Scholar; Internship at Department of Foreign Affairs

Bachelor of Arts in Foreign Service with a major in Diplomacy and International Relations. Graduated as a full university scholar and completed an internship at the Department of Foreign Affairs.