Open to opportunities

Regina Ortega

@reginaortega

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B2B commercial and client-relations manager who drives growth through negotiation, key accounts, and loyalty strategy.

Nicaragua

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What I'm looking for

I’m looking for a B2B commercial role where I can grow revenue through client coverage, negotiation, and key accounts, strengthen retention with loyalty strategy, and improve processes—while leading projects and monitoring KPIs.

I’m a B2B commercial management and client relations professional with experience across banking, B2B, and the airline sector, focused on measurable results and continuous improvement in the customer experience. I develop marketing strategies, build client pipelines, and execute daily commercial processes while ensuring compliance with internal policies and sales standards.

Most recently as a B2B Manager, I achieved full client coverage in assigned areas, supervised project execution, and monitored key performance indicators to keep deliverables on schedule. Earlier roles strengthened my foundation in loyalty strategies, negotiation, key account management, customer service, and sales reporting—supported by hands-on experience with tools like Sabre, Amadeus, SAP, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

B2B Business Manager

Vivendo

Jun 2023 - Oct 2023 (4 months)

Developed and implemented marketing and B2B sales strategies to expand company presence in Honduras, build opportunity databases, and close sales. Managed daily commercial processes, supervised project execution, and ensured compliance with internal policies and service standards.

B2B Sales Business Development Marketing Strategy Client Acquisition Key Account Management Project supervision Commercial Operations Compliance Sales Forecasting

Business & Loyalty Executive

Banco Atlántida

Apr 2015 - Oct 2021 (6 years 6 months)

Designed and executed client loyalty strategies by analyzing data to personalize offers and improve customer experience. Built and maintained strategic relationships, collaborated on retention campaigns, and delivered weekly/monthly sales reports for internal and client use.

Client Retention Loyalty Programs Data Analysis Key Account Management Customer Experience Sales Reporting Relationship Management Campaign Planning

Point-of-Sale Agent

Avianca

Aug 2013 - Apr 2015 (1 year 8 months)

Managed B2B client interactions to ensure a satisfactory customer experience and promptly resolve inquiries. Reconciled and closed sales reports, handled reimbursement requests, and promoted Star Alliance partner products and services.

B2B Customer Service Customer Service Client Communication Loyalty Programs Sales Operations Product Promotion Star Alliance Sales

Crew Analyst Scheduler

Taca Regional

Apr 2013 - Aug 2013 (4 months)

Trained crew staff on management software and prepared weekly/monthly flight schedules to ensure correct operational execution. Developed airport crew management systems, analyzed flight operations data, and coordinated transfers while supporting regulatory compliance.

Crew Scheduling Operations Planning Process Optimization Safety Compliance Data Analysis Sabre Amadeus SAP Customer Service

Sales Executive

Hotel InterContinental

Aug 2007 - Mar 2013 (5 years 7 months)

Prepared daily and monthly sales reports while maintaining detailed knowledge of hotel products, promotions, and discounts for LifeMiles clients. Used consultative advising and follow-up to support ongoing customer satisfaction and sales performance.

Sales Reporting Client Advisory Promotions Management LifeMiles Sales Customer Retention Pipeline Management Product Knowledge Sales Operations

Business Center Executive

Hotel InterContinental

Jun 2006 - Mar 2007 (9 months)

Built client relationships focused on satisfaction and loyalty by advising guests and identifying sales opportunities. Followed up to drive repeat business and prepared itinerary quotations to close sales.

Client Relationship Management Customer Service Quotations Opportunity Identification Account Management itinerary planning