Regan Page

Led public charging initiatives, the ARIYA reservation project, and the Plug & Charge launch. Managed vendor relationships, negotiated contracts, and handled invoicing and vendor program development.

Managed the chat support team, including workload distribution, KPI setting, and quality monitoring. Provided agent feedback, coaching, and supported personal development.

Handled incoming chats from technicians, assisting with information requests, questions, and case creation. Provided general department support tasks.

Oversaw day-to-day operations for the Midwest and Central RCAS, handling quality reviews, disputes, agent coaching, customer escalations, and analytics. Ensured high standards of consumer affairs.

Increased call center agent effectiveness and efficiency through intervention coaching, mentoring, and assistance with training initiatives. Supported departmental agent quality objectives by working with supervisory personnel.

Collaborated with dealership, regional, and Nissan support personnel to develop and communicate appropriate customer resolutions. Provided exceptional customer service while addressing complex issues.

Coordinated with service and warranty departments to expedite obtaining repair orders, assisting agents in processing repurchase/replacement requests. Worked cross-functionally with the Arbitrations department to mitigate buyback risk.

Completed a dual Bachelor of Science degree in Textiles, Merchandising, and Design. Gained comprehensive knowledge in the principles and practices of the textile and merchandising industries.