RTRefilwe Takasiwa
@refilwetakasiwa
Dedicated professional with twelve years of experience in customs compliance.
ZimbabweWhat I'm looking for
I am a hands-on, dedicated team player with twelve years of professional experience in office management, customer service, and customs compliance. My adaptability allows me to thrive in multiple roles, and I take great pride in my attention to detail. I embrace change with curiosity and am able to react rapidly to evolving circumstances and requirements.
In my recent role as a Stops Clerk at Aramex Logistics, I was responsible for booking inspections for detained cargo and resolving customer requests related to Customs Stops. My excellent communication skills enabled me to liaise effectively with customers and internal teams, ensuring timely resolutions and maintaining positive relationships. I have a proven track record of handling escalated queries and providing professional service to customers at all times.
My experience as a Backline Advisor in Customs Compliance at DHL Express further honed my skills in customer interaction and documentation management. I am committed to ensuring that all customer interactions are positive and professional, and I strive to develop strong relationships with clients to facilitate successful clearance processes.
Experience
Work history, roles, and key accomplishments
STOPS CLERK
Aramex Logistics
Apr 2021 - Present (4 years 1 month)
Responsible for booking inspections and resolving customer requests related to Customs Stops. Liaised with customers, uploaded documents to Customs, and followed up on inspected cargo, ensuring timely feedback and proper handling of detained goods.
Backline Advisor
DHL Express
Sep 2020 - Dec 2020 (3 months)
Made initial contact with customers regarding customs-stopped shipments, obtaining necessary paperwork for clearance processes. Ensured positive customer interactions, developed relationships, and updated customer information in the database.
Temporary Receptionist
Nweti Construction
Feb 2018 - Mar 2018 (1 month)
Responsible for welcoming guests and managing boardroom bookings. Handled basic office administration tasks and served refreshments.
Receptionist / Switchboard Operator
Group Five Structured Integrity
Feb 2016 - Aug 2017 (1 year 6 months)
Welcomed guests and managed boardroom bookings. Liaised with clients and performed basic office administration duties.
Customer Service Specialist
Webhelp South Africa
Feb 2015 - May 2015 (3 months)
Assisted customers with service provider network related issues. Performed data capturing tasks.
Sales Consultant
O'Keeffe and Swartz
Aug 2014 - Jan 2015 (5 months)
Engaged in telemarketing activities. Performed data capturing tasks.
Marketing Assistant
Moripe Holdings
Jun 2013 - Jun 2014 (1 year)
Provided client services and conducted market research. Engaged in telecommunications, field work, and data processing/capturing.
Education
Degrees, certifications, and relevant coursework
Unknown
Practical Legal Training, Law
Completed a program focused on practical legal skills and training.
Athlone Girls High School
Matric Certificate, General Studies
Received a Matric Certificate.
DCDamelin College
Certificate, Marketing
Obtained a Certificate in Marketing.
UAUniversity of South Africa
Bachelor of Laws, Law
Earned a Bachelor of Laws degree.
BCBoston College
Certificate, Paralegal Practice
Completed a Certificate in Paralegal Practice.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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