Open to opportunities

Refiloe Ramoletsatsi

@refiloeramoletsatsi

Message

Detail-oriented support administrator focused on client satisfaction.

South Africa

Message

What I'm looking for

I seek client-focused roles where I can apply CRM and ticketing expertise, support high-volume operations, lead small teams, and contribute to process compliance and excellent customer outcomes.

I am a detail-oriented support administrator with strong client care, administration, and first-line support experience, committed to resolving queries efficiently while maintaining high service standards.

I have supervised teams and supported high-volume service and sales environments at Hollywoodbets, and managed client enquiries, data processing, and confidentiality-sensitive records at the Ministry of Home Affairs.

I am highly organised, technically curious, and experienced with CRM and ticketing systems, email/workflow management, reporting, and first-line technical troubleshooting, available immediately with flexible hours.

Experience

Work history, roles, and key accomplishments

Supervisor / Data Processing Officer

Ministry of Home Affairs

Jan 2020 - Dec 2023 (3 years 11 months)

Managed high volumes of citizen enquiries and processed national identity records, ensuring data accuracy, confidentiality, and compliance while providing first-line support and escalating complex cases. Improved record-keeping and service request resolution workflows.

Data Processing Confidentiality Reporting

Team Leader / Sales Support

Hollywoodbets

Jan 2015 - Dec 2019 (4 years 11 months)

Supervised frontline staff and supported sales targets in a high-volume retail betting environment by resolving customer account and transaction issues and ensuring procedural adherence. Maintained accurate records and daily reports to improve service consistency.

Customer Support Team Supervision Transaction Resolution Reporting Time Management