Open to opportunities

Reese Woods

@reesewoods

Network Support Technician who keeps banking and connectivity running through monitoring, troubleshooting, and accurate documentation.

United States

Message

What I'm looking for

I’m looking to support reliable network and banking operations—monitoring systems, troubleshooting quickly, managing incidents, and documenting everything clearly in a regulated environment where accuracy and confidentiality matter.

I’m a Network Support Technician and administration professional with experience supporting banking technology in regulated environments. I focus on accurate, dependable follow-through—helping users, resolving connectivity and service issues, and keeping operations on schedule.

In my current role, I provide phone and remote technical support for connectivity, wireless, and service-related problems. I troubleshoot using TCP/IP, DNS, DHCP, VLANs, and Cisco-based environments, support user access needs (including password issues), and coordinate escalations while maintaining strong ticket documentation.

Previously, I supported Cisco network operations by monitoring alarms and device status, and I worked in data center operations with a production focus on system monitoring and operational awareness. Earlier, I served as an IT Administrator at Grand Savings Bank, supporting core banking systems with Jack Henry tools, audit documentation, backups (IBM TS3100), and process accuracy.

Experience

Work history, roles, and key accomplishments

Current

Network Support Technician

Current

Technical Magic LLC

Mar 2025 - Present (1 year 3 months)

Provided phone and remote technical support to resolve customer connectivity, wireless, and service issues. Troubleshooted TCP/IP, DNS, DHCP, VLANs, and Cisco networking problems while documenting findings, supporting incident response, and handling user access needs.

Remote Support Service Desk Support Active Directory Microsoft 365 TCP IP DHCP VLAN Cisco Networking Incident Response

Network Operations Technician

UPN / Segra

Sep 2024 - Mar 2025 (6 months)

Supported network operations in a Cisco environment by monitoring alarms and device status and assisting with service troubleshooting. Investigated connectivity issues, checked OSPF/BGP status, and coordinated escalations to improve reliability and issue resolution.

Cisco Networking Network Monitoring OSPF BGP Troubleshooting Cisco Commands Alarm Review Connectivity Issues Escalation Handling

Data Center Operations Technician

University of Kansas

Jan 2024 - Sep 2024 (8 months)

Supported production data center operations focused on system monitoring, operational awareness, and issue identification. Monitored technical systems and cameras, performed facility/infrastructure checks, and reported potential problems with attention to detail and dependable follow-through.

System Monitoring Production Support Monitoring Documentation Data Center Operations

IT Administrator

Grand Savings Bank

Oct 2020 - Jun 2023 (2 years 8 months)

Supported core banking systems and regulated daily processing by using Jack Henry software for operational reviews, reporting, and issue resolution. Managed backup workflows with IBM TS3100 tape libraries, maintained audit documentation and procedures, trained staff on workflows, and supported executive and accounting operations.

Jack Henry (Banking Software)Operational Support IT Administration Backup User Support

Financial Services Rep & Notary

Arvest Bank

Apr 2018 - Oct 2020 (2 years 6 months)

Traveled between roughly 40 branch locations to support teller functions, account services, and loan-related assistance while maintaining high accuracy and professionalism. Provided customer support with sensitive information, completed notary responsibilities, and supported branch operations across varying workflows.

Customer Support Financial Services Support Account Services Loan Support Communication