Ronnie Hargrove

I’m an IT Applications and Operations Support Specialist with 10+ years of experience supporting business users, applications, and access requests in banking and enterprise environments. I focus on operational continuity—keeping incidents, service requests, and access requests moving with clear communication and accuracy.

In my Tier II Support Center Technician role at Renasant Bank, I handled approximately 80 to 120 daily support calls by documenting incidents and service requests in ServiceNow. I supported business applications and approved organizational systems through troubleshooting, root cause analysis, escalation of complex issues, and SLA-based prioritization.

I’m especially strong in Active Directory access administration and systems access support, including password resets and user access support for voicemail, mobile devices, and approved internal applications. I also strengthened team efficiency by updating knowledge-base articles, SOPs, internal documentation, and recurring issue notes to improve troubleshooting consistency.

Before Tier II, I built solid support fundamentals as a Desktop Support Technician and Help Desk Analyst—onboarding new employees in Active Directory, imaging PCs, resolving endpoint and Wi-Fi issues, and documenting clear troubleshooting and resolution outcomes. I continue to bring that same disciplined approach to incidents, user communication, and cross-functional collaboration.