Open to opportunities

Reda Adaou

@redaadaou

IT Specialist at Bridger Aerospace supporting Microsoft 365, Entra ID, endpoint systems, and SaaS services.

At Bridger Aerospace, I work as an IT Specialist. My headline highlights Microsoft 365 and Entra ID administration, along with Intune, endpoint, and SaaS systems support.

At Cluster POS, I provided L1 and L2 support for clients, troubleshooting Windows, POS solutions, and payment terminal integrations. I also installed and troubleshot printers and POS accessories.

At Huawei, I implemented and maintained network equipment, Windows Server systems, and IT infrastructure including UPS, CCTV, and door access systems.

At NTT DATA Services, I managed Active Directory and Office 365, provided Level 1 support, and handled incident escalations and ticket management. Earlier, I worked on web development, Android apps, and a desktop application during internships.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist

Current

Bridger Aerospace

Feb 2025 - Present (1 year 9 months)

Worked as IT Specialist at Bridger Aerospace.

Relocation

Career Break

Sep 2024 - Jan 2025 (4 months)

Worked as Relocation at Career Break.

Customer Support Analyst

Cluster POS

Jun 2023 - Sep 2024 (1 year 3 months)

Provide L1 & L2 support for Cluster POS clients.
Support include:
Windows Troubleshooting
Mysql(Phpmyadmin) & Paymentree installation and troubleshooting.
Troubleshooting and installing Printers (Receipt/Kitchen/Label/Bar)
Troubleshooting and installing new Credit Card terminal Integrations (Clover, Pax, Desk5000...etc)
Troubleshooting and installing POS solutions
Providing guidance, support and

Information Technology Engineer

Huawei

Jul 2021 - Sep 2024 (3 years 2 months)

-Help desk (PC/Laptop/Printer/Scanner/)support and user training.
-IT infrastructure（UPS/CCTV/Door Access system）construction and maintenance.
-Network (switch / router /WIFI AP)implementation and maintenance.
-System (Windows server 2012/2016) implementation and maintenance.
-Supplier management.

Help Desk Senior Associate at NTT DATA Services

NTT DATA Services

Jul 2019 - Jul 2021 (2 years)

Active Directory Management.
Level 1 Support (Troubleshooting software, applications, network Printers/Scanners).
365 Office Management.
Major Incident management and escalations.
Organized & professional Ticket management using Service Now.
Knowledge Base & Reporting management.
Citrix / AS400 IBM / Zebra Printers & Scanners.
XPO Logistics IT Support (UK, France, Germany)
Worked flexible hours ac

Quality Auditor

Applause

May 2019 - Jun 2019 (1 month)

For this job, I have done multiple audits for almost all Regus centers in Morocco to make sure that these centers are up to the standards of the IWG, and instruct whether there are any improvements to be done by these centers, throughout this experience I was an Auditor representing Applause a global platform and leader in real-world testing and CX quality.

Programmer Analyst Intern

Artlink web

Jun 2018 - Sep 2018 (3 months)

At Artlink I learned how to create Dynamic websites using Laravel framework which was new to me, and also improved my Php, Mysql, Bootstrap skills.

Programmer Analyst Intern

BMyPro Creation

Jan 2017 - Feb 2017 (1 month)

Learned how to create Android apps using android studio (Java-XML) and integrated some Google API's for maps and directions.

Programmer Analyst Intern

Office de Formation Professionnelle et de la Promotion du Travail (OFP

Dec 2016 - Jan 2017 (1 month)

Worked on a project to manage personnel badges for students and employees at ISTA Mohammedia, the same centre where I obtained my diplomat. the project was a Desktop application created using C# & Crystal report, InstallShield for deployment.