Open to opportunities

Jack Burke

@jackburke1

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Dedicated technology professional with expertise in systems administration.

United States

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to work on innovative technology solutions.

I am a dedicated Technology Professional known for my exceptional communication skills and strong work ethic. I thrive in collaborative environments and consistently deliver successful outcomes in cross-functional teams. My experience spans troubleshooting, network management, telecommunications, security, and agile development, allowing me to manage various tasks efficiently in fast-paced settings.

In my recent role as an SAP Systems Administrator at Bridgestone Americas, I maintained and supported SAP systems, leading a project to modernize applications and ensuring optimal performance. My ability to collaborate with users and team members has been key to delivering high-quality results. Additionally, I have a strong background in systems administration, having worked with tools such as Azure DevOps, VMware, and various network protocols, which has equipped me with the skills to ensure efficient systems administration and effective user management.

Experience

Work history, roles, and key accomplishments

SAP Systems Administrator

Brooksource IT & Engineering Support

May 2024 - Feb 2025 (9 months)

Maintained and supported SAP systems at Bridgestone Americas, ensuring optimal performance and reliability. Led a project to modernize SAP GUI applications to version 8.0, significantly reducing the number of unsupported and outdated systems. Managed and updated team features and epics in Azure DevOps, improving project tracking, collaboration, and overall efficiency.

SAP SAP GUI Azure DevOps Systems Performance Project Management User Support

Systems Administrator

NTIVA

May 2023 - Feb 2024 (9 months)

Troubleshooted issues across multiple companies and organizations as a Field Technician, providing various tier support levels both onsite and remotely. Leveraged tools and services such as O365 Admin, Exchange Admin, Active Directory, Azure Active Directory, and Entra ID to manage user machines and support cases. Managed tickets with ConnectWise Manage to efficiently communicate with users and re

O365 Active Directory Azure Active Directory Entra ID ConnectWise Manage Troubleshooting

Systems Integration Engineer

LEIDOS

Dec 2021 - Aug 2023 (1 year 8 months)

Applied Linux proficiency in integration with software and hardware baselines for Naval Unmanned Surface Vessels in a Red Hat 7 environment. Deployed autonomy software using Kubernetes with Docker images on a virtual hardware stack with VMware. Performed full system setups, managing the installation of VMware ESXi, vCenter, RHEL 7, Dell Servers, Cisco Switches, UPS backups, and VLANs.

Linux Kubernetes Docker VMWare Red Hat Enterprise Linux Cisco VLAN Webmin LDAP

IT Support Specialist

NETLOGICDC

Aug 2021 - Nov 2021 (3 months)

Resolved IT issues for over 1000 users, consistently achieving high first-call resolution rates. Provided white-glove service to CEOs and C-Level Executives, ensuring their IT needs were met with exceptional care. Utilized various admin tools and managed support tickets and endpoints efficiently.

IT Support Troubleshooting Ticketing Customer Service Call Resolution