Faizan Iqbal

• Proactively monitored, optimized and supported cloud and hybrid IT environments, ensuring high availability of servers, storage, and network infrastructure.
• Administered Microsoft 365 ecosystem (Exchange Online, SharePoint Online, Teams, OneDrive) and Azure AD/Entra ID, maintaining secure collaboration, identity governance, and access management.
• Delivered advanced remote technical support,

• Delivered exceptional service for technical support requests through various channels and ticketing systems, ensuring timely resolution and high customer satisfaction.
• Diagnosed and resolved Windows and macOS endpoint issues remotely using RMM and remote access tools, restoring system functionality and minimizing downtime.
• Led large-scale endpoint security migration, removing Webroot and dep

• Designed, deployed, and maintained virtualized infrastructure using VMware, VirtualBox and Hyper-V, improving system performance, scalability, and high availability.
• Administered enterprise network environments across WAN, LAN, WLAN, and VLAN architectures, ensuring secure, reliable connectivity and optimized performance.
• Implemented RAID storage solutions to deliver data redundancy, fault t

• Spearheaded installation, configuration, and maintenance of enterprise network infrastructure, including Cisco, Meraki, MikroTik routers, Fortinet firewalls, L2/L3 switches, and wireless access points, enhancing performance, security, and reliability.
• Configured network policies, access controls, and per-user bandwidth limits to enforce corporate security standards and optimize network usage.

• Managed servers hosting custom business applications, including consultants databases and accounting platforms.
• Implemented enterprise-grade endpoint protection solutions (EDR/Antivirus) and executed automated patch management cycles to mitigate cybersecurity risks.
• Collaborated with cross-functional teams and vendors to accelerate incident resolution, root cause analysis, and service reques

• Administered Active Directory environments, including Domain Controllers, Group Policy, and Identity & Access Management (IAM) to ensure secure, seamless enterprise authentication and access control.
• Managed and optimized enterprise IT infrastructure, comprising Windows servers, L2/L3 switches, routers, firewalls, and maintained the integrity of a diverse, multi-platform end user device ecosys

• Administered Windows Server infrastructure, managing Active Directory, Group Policy Objects (GPO), DNS, and DHCP services to maintain secure identity management, system stability, and efficient network operations.
• Prepared and maintained examination server environments, delivering secure, scalable, and high-availability platforms supporting academic progress testing assessments across all grad

• Delivered advanced endpoint support, performing troubleshooting, maintenance, and repair of desktops, laptops, operating systems, and peripherals to maintain system availability and performance.
• Conducted root-cause analysis to resolve complex hardware, software, and network issues, supporting infrastructure upgrades and system deployments.
• Managed server storage and access control by admini