Looking for a job

Faizan Iqbal

@faizaniqbal1

Message

I build secure, highly available cloud and hybrid IT infrastructure.

United States

Message

What I'm looking for

I'm looking to lead and support secure, scalable cloud and hybrid infrastructure, including Microsoft 365, identity, endpoint management, networking, and high-availability systems.

At NMC Managed Services, I support and optimize cloud and hybrid IT environments, administering Microsoft 365, Azure AD/Entra ID, Intune, endpoint security, and infrastructure services that keep operations available and secure.

I've led system upgrades, migrations, and technology implementations with minimal downtime, while applying MFA, Conditional Access, identity governance, device compliance, and preventive maintenance to reduce cloud and security risks. Previously at The Orange Crew, I led an endpoint-security migration from Webroot to CrowdStrike across more than 2,500 devices.

Across roles with Canadian FSSP, USAID AMD, Al Ain American School, and Liwa International School, I've managed enterprise Windows Server, Active Directory, virtualization, LAN/WAN/WLAN networks, firewalls, backups, storage, DNS, DHCP, VoIP, and end-user support. I bring over 20 years of progressive systems and network administration experience to mission-critical environments.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer/IT Service Desk Lead

Current

NMC Managed Services Inc.

Sep 2022 - Present (4 years 2 months)

• Proactively monitored, optimized and supported cloud and hybrid IT environments, ensuring high availability of servers, storage, and network infrastructure.
• Administered Microsoft 365 ecosystem (Exchange Online, SharePoint Online, Teams, OneDrive) and Azure AD/Entra ID, maintaining secure collaboration, identity governance, and access management.
• Delivered advanced remote technical support,

Microsoft 365 Exchange Online SharePoint Online Teams Azure AD Entra ID Microsoft Intune MDM MFA Conditional Access Cloud Security Endpoint management IT Project Management

Cloud Support Engineer

The Orange Crew

Mar 2022 - Aug 2022 (5 months)

• Delivered exceptional service for technical support requests through various channels and ticketing systems, ensuring timely resolution and high customer satisfaction.
• Diagnosed and resolved Windows and macOS endpoint issues remotely using RMM and remote access tools, restoring system functionality and minimizing downtime.
• Led large-scale endpoint security migration, removing Webroot and dep

IT Infrastructure Administrator

Canadian FSSP

Dec 2018 - Feb 2022 (3 years 2 months)

• Designed, deployed, and maintained virtualized infrastructure using VMware, VirtualBox and Hyper-V, improving system performance, scalability, and high availability.
• Administered enterprise network environments across WAN, LAN, WLAN, and VLAN architectures, ensuring secure, reliable connectivity and optimized performance.
• Implemented RAID storage solutions to deliver data redundancy, fault t

IT | Network Administrator

USAID AMD

Jan 2017 - Nov 2018 (1 year 10 months)

• Spearheaded installation, configuration, and maintenance of enterprise network infrastructure, including Cisco, Meraki, MikroTik routers, Fortinet firewalls, L2/L3 switches, and wireless access points, enhancing performance, security, and reliability.
• Configured network policies, access controls, and per-user bandwidth limits to enforce corporate security standards and optimize network usage.

IT Specialist | Assistant Web Developer

Telecomsians Inc

Jan 2016 - Dec 2016 (11 months)

• Managed servers hosting custom business applications, including consultants databases and accounting platforms.
• Implemented enterprise-grade endpoint protection solutions (EDR/Antivirus) and executed automated patch management cycles to mitigate cybersecurity risks.
• Collaborated with cross-functional teams and vendors to accelerate incident resolution, root cause analysis, and service reques

IT Administrator

Al Ain American School

Sep 2013 - Dec 2015 (2 years 3 months)

• Administered Active Directory environments, including Domain Controllers, Group Policy, and Identity & Access Management (IAM) to ensure secure, seamless enterprise authentication and access control.
• Managed and optimized enterprise IT infrastructure, comprising Windows servers, L2/L3 switches, routers, firewalls, and maintained the integrity of a diverse, multi-platform end user device ecosys

System and Network Administrator

Liwa International School

Apr 2008 - Jul 2013 (5 years 3 months)

• Administered Windows Server infrastructure, managing Active Directory, Group Policy Objects (GPO), DNS, and DHCP services to maintain secure identity management, system stability, and efficient network operations.
• Prepared and maintained examination server environments, delivering secure, scalable, and high-availability platforms supporting academic progress testing assessments across all grad

System Administrator

MSD Computers

Jul 2006 - Feb 2008 (1 year 7 months)

• Delivered advanced endpoint support, performing troubleshooting, maintenance, and repair of desktops, laptops, operating systems, and peripherals to maintain system availability and performance.
• Conducted root-cause analysis to resolve complex hardware, software, and network issues, supporting infrastructure upgrades and system deployments.
• Managed server storage and access control by admini