Open to opportunities

Rebekah Martello

@rebekahmartello

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Detail-oriented onboarding specialist with a strong customer service background.

United States

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am an onboarding specialist with a proven track record of meeting targets and managing applicant pipelines effectively. Currently, I work remotely at Assist Services LLC, where I ensure that new hires are compliant and equipped with the necessary tools for success. My role involves responding to onboarding inquiries, providing training support, and acting as a liaison between the organization and external partners.

Prior to my current position, I honed my customer service skills at Amazon, where I played a critical role in delivering timely and professional assistance to customers. My experience at Macy's further developed my attention to detail and organizational skills, as I managed inventory and ensured accurate order processing. I thrive in dynamic environments and am adept at navigating challenges with a positive attitude.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Specialist

Current

Assist Services LLC.

Jul 2022 - Present (3 years)

Responsible for managing the applicant pipeline, conducting outreach, and ensuring new hires are compliant and equipped. Provided training support to new employees and acted as a liaison between the organization and external partners.

Onboarding Training Compliance Communication Pipeline Management

Customer Service Representative

Amazon

Aug 2020 - Present (4 years 11 months)

Delivered timely, accurate, and professional customer service to Amazon customers, resolving issues like package location, device connectivity, and returns. Interacted directly with customers via phone, email, chat, and Alexa, utilizing cutting-edge tools to provide effective solutions.

Customer Service Problem Solving Communication Troubleshooting Email Support Chat Support Alexa Customer Relationship Management

Fine Jewelry Clerical

Macy’s

Aug 2015 - Present (9 years 11 months)

Managed packaging and shipping operations, ensuring precise paperwork for auditing and customer order notifications. Responsible for merchandising fine and fashion jewelry, receiving shipments, and managing markdowns, price changes, and inventory.

Inventory Management Merchandise Data Entry Auditing Price Changes

Education

Degrees, certifications, and relevant coursework

Westmoreland Community College

Associate Degree, General Studies

Currently pursuing an associate degree. The curriculum focuses on providing foundational knowledge and skills relevant to various professional fields.

Armbrust Christian Academy

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Prepared for further academic pursuits and professional development.