Open to opportunities

Rebekah Kasmir

@rebekahkasmir

Message

I’m a claims and leave management professional with 18+ years of customer service and operations leadership.

United States

Message

What I'm looking for

I’m looking for a role where I can combine accurate claims/leave processing with customer-first operations—leading teams, preventing errors, and upholding safety and quality standards while supporting ongoing service excellence and growth.

I bring 18+ years of customer service experience, including 2 years of leave of absence and short-term disability claims management experience. I currently help drive smooth store operations and team performance while maintaining a strong focus on safety, efficiency, and customer experience.

In my claims-focused roles at Sedgwick, I processed claims and made timely decisions on disability and paid leave benefits using plan policies, state and federal regulations, and established service standards. I communicated documentation requirements, time frames, and claims status through phone and written correspondence, and I established and tracked FMLA claims within internal workflows.

Earlier in my career, I spent 15 years at Walt Disney World Parks and Resorts, where I prioritized guest safety and delivered service using “The Four Keys” (Safety, Courtesy, Show, and Efficiency). I’ve also supported retail leadership through roles at Dollar Tree and AutoZone, including training and development, inventory and cash handling, quality assurance, and problem solving—earning recognition such as multiple safe piloting awards and departmental honors.

Experience

Work history, roles, and key accomplishments

Current

Assist Store Manager

Current

AutoZone

Jan 2026 - Present (8 months)

Assisted the Store Manager with supervising, training, and developing employees to support store operations and a positive customer experience. Monitored sales goals, inventory accuracy, cash handling, shrink control, safety/PPE use, and returns processing.

Inventory Accuracy Cash Handling Returns Processing Merchandising Safety Risk Management Team Management Customer Service Sales Goals

Store Operations Support

Dollar Tree

Apr 2025 - Jan 2026 (9 months)

Assisted with complete store operations including merchandising and being cross-trained to support cash register operations, customer service, and stock replenishment.

Store Operations Merchandising Cash Register Support Customer Service stock replenishment Cross Training

Disability Representative

Sedgwick

Oct 2023 - Feb 2025 (1 year 4 months)

Processed disability claims by determining benefits due under disability plans and ensuring timely payments and adjustments. Made claim determinations for non-complex cases or recommended claim outcomes to a team lead based on plan terms.

Claims Management Claims Processing Benefit Determination Benefits Adjustment Workers’ Compensation Decision making

Leave of Absence Coordinator

Sedgwick

Oct 2022 - Oct 2023 (1 year)

Analyzed leave requests to determine paid leave benefits due under client paid leave plans and applicable state and federal regulations. Established FMLA claims, tracked and coded documentation, determined eligibility and payment calculations, and communicated decisions to claimants and clients.

FMLA Administration Paid Leave Administration Eligibility Calculation Payment Calculations Customer Relationship Management

Monorail Guest Safety Pilot

Walt Disney World Parks and Resorts

Oct 2007 - Nov 2022 (15 years 1 month)

Piloted guests using the Walt Disney World Monorail System with a focus on operational guest safety and adherence to safety policy and procedures. Supported guest service using company standards (“The Four Keys”: Safety, Courtesy, Show, and Efficiency) and maintained sanitary/hygienic practices in public resort areas.

Guest Safety Monorails Policies and Procedures Guest Service Safety Courtesy Efficiency Risk Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Bellevue University

Bachelor of Science, Supply Chain, Logistics, and Transportation Management

2019 - 2021

Grade: Cum Laude; Final GPA: 3.898

Activities and societies: Dean’s List (Fall 2019–Winter 2020).

Earned a Bachelor of Science degree in Supply Chain, Logistics, and Transportation Management from Bellevue University. Dean’s List and graduated Cum Laude with a 3.898 GPA.