Balberitta Jackson

Managed a caseload of short-term and long-term disability claims, ensuring accurate eligibility and benefit determinations. Provided superior customer service, responding to inquiries and processing payments within established timeframes.

Assisted associates with Leave of Absence requests, processing paperwork according to established procedures and laws. Administered FMLA policy, reviewing documentation and making recommendations for approval or denial based on federal regulations.

Coordinated creative floor and window displays, organizing home merchandise for presentation. Performed high-quality customer service, handling cash wrap transactions and assisting with transfers.

Handled all prescription calls for mail order refills and resolved escalated calls for specific accounts. Entered payments for patient prescriptions and attended monthly educational workshops.

Coordinated the administration of the Family Medical Leave Act of 1993, managing basic tasks in a timely manner. Communicated and educated employees and employers to set appropriate expectations both verbally and in writing.

Managed and supervised 10 employees, creating and maintaining schedules for sales and management staff. Assisted clients with home interior decorating needs and coordinated monthly floor plans.

Completed studies in Interior Design, gaining foundational knowledge in space planning, aesthetics, and functional design. Focused on developing creative solutions for various interior environments.

Continued education in Interior Design, expanding on principles of design theory and practical application. Engaged in projects that enhanced understanding of materials, lighting, and client needs.

Obtained a Certificate for Real Estate, covering essential aspects of real estate law, principles, and practices. Prepared for licensure and professional engagement in the real estate industry.