Rebecca Wilson
@rebeccawilson2
Commercial operations leader driving ERP transformations and margin improvement.
What I'm looking for
I am a commercial operations and business transformation leader with over 16 years' experience improving front-end commercial performance, customer operations, and multi-site manufacturing processes. I specialise in delivering ERP (SAP) implementations, embedding commercial governance, and optimising pricing and margin outcomes.
Throughout my career I have led multi-million-pound tenders, redesigned tender and approval governance, and created scalable operating models that supported rapid growth and multi-site integration. I am skilled at bridging commercial, operational, and technical teams to improve decision-making, data quality, customer experience, and profitability.
At VPK Packaging UK & Ireland I managed SAP commercial master data delivery, led New Product Development across seven sites, and delivered SAP go-live on target while increasing team capability by 47%. I have a consistent record of reducing waste (for example aged stock reductions), removing redundant reporting, and embedding centralised, scalable operating models.
I am recognised for building high-performing teams, leading large-scale change with pace and credibility at senior leadership level, and for a pragmatic, outcome-focused approach to commercial excellence and operational transformation.
Experience
Work history, roles, and key accomplishments
Commercial Projects Manager
VPK Packaging UK & Ireland
Jan 2025 - Present (1 year 1 month)
Project-managed SAP implementation and led end-to-end delivery of multi-million-pound tenders, improving commercial data governance and enabling multi-site operational continuity during system migration.
Customer Service Manager
VPK Packaging UK & Ireland
Oct 2023 - Jan 2025 (1 year 3 months)
Led customer operations and NPD teams across two sites, drove process streamlining and centralised operating model adoption, reducing aged stock and rationalising reporting.
Customer Service & NPD Manager
VPK Packaging UK & Ireland
Oct 2023 - May 2024 (7 months)
Designed and scaled the NPD function and centralised NPD activities into a single commercial team while creating reporting frameworks and acting as key user for planning system transition to SAP.
Commercial Manager
VPK Packaging UK & Ireland
Sep 2020 - Oct 2023 (3 years 1 month)
Led front-end commercial functions, delivered Commercial Excellence within SAP to embed margin controls and quotation automation, and redesigned tender governance to improve accuracy and turnaround.
Estimating Team Leader
VPK Packaging UK & Ireland
Feb 2019 - Sep 2020 (1 year 7 months)
Led estimating team to support pricing and tender activities, improving estimating accuracy and aligning estimating with commercial and NPD functions.
Estimator
VPK Packaging UK & Ireland
Feb 2016 - Feb 2019 (3 years)
Prepared estimates and supported tendering and quoting processes, contributing to pricing integrity and commercial decision-making.
Customer Services Agent
VPK Packaging UK & Ireland
Nov 2009 - Jan 2016 (6 years 2 months)
Managed customer service activities and supported front-end commercial operations, progressing through roles to develop expertise in pricing, quoting and customer operations.
Education
Degrees, certifications, and relevant coursework
ILM (Institute of Leadership & Management)
ILM Level 5, Leadership & Management
2025 - 2025
Completed ILM Level 5 Leadership & Management qualification focused on middle-to-senior leadership skills and management practices.
Unknown (Level 5 Apprenticeship in Operations Management)
Level 5 Apprenticeship, Operations Management
2024 - 2024
Completed a Level 5 Apprenticeship in Operations Management to develop operational leadership and process improvement capabilities.
iNegotiate
Master Negotiator (certificate), Negotiation
2023 - 2023
Attended the Master Negotiator programme to enhance negotiation skills for commercial and contract outcomes.
Unknown (Mental Health First Aider training)
Certificate, Mental Health First Aid
2021 - 2021
Completed Mental Health First Aider training to provide workplace support and promote mental wellbeing.
Sheffield Hallam University
Higher National Diploma, Business & Finance
Completed an HND in Business & Finance, covering core commercial and financial principles relevant to operations and management.
Availability
Location
Authorized to work in
Job categories
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