Looking for a job

Alexandra Hening

@alexandrahening

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I build commercial operating systems that turn enterprise customer strategy into measurable revenue growth.

United Kingdom

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What I'm looking for

I'm looking to lead commercial transformation and revenue strategy, building the operating systems, customer value frameworks and teams that turn enterprise strategy into measurable growth.

At LSEG, I built the Customer Value Plan behind a £1.9B portfolio and 70+ enterprise accounts, creating frameworks, governance, KPIs and a Salesforce-integrated platform for retention, expansion, churn, health and adoption.

I've led revenue strategy, customer transformation and large-scale delivery at LSEG, KPMG and Accenture, including £100M+ in expansion, GenAI deployment in regulated environments, and multi-disciplinary teams across global financial services.

Experience

Work history, roles, and key accomplishments

Director, Customer Commercial Strategy & CVP Product Owner

LSEG (London Stock Exchange Group)

Jun 2022 - Mar 2026 (3 years 9 months)

Led the customer value, retention and expansion operating system behind a £1.9B portfolio and 70+ enterprise accounts. Reported to the COO of Enterprise Solutions with regular Group SLT and Board engagement.

Customer Value Management Revenue Strategy Salesforce Power BI GenAI Microsoft Copilot SharePoint Syntex White Space Analysis Account Strategy Team Leadership

EMEA Implementation Lead, LSEG Data Access

LSEG (Refinitiv)

Mar 2020 - Jun 2022 (2 years 3 months)

Led delivery across 12 strategic enterprise accounts (£400M book, 17% of LSEG Annual Subscription Value). Carried retention and expansion targets directly.

Account Management Customer Success Retention Expansions Cross Selling Upselling Competitive Displacement Executive Engagement

Manager, Financial Services Consulting

KPMG UK

Apr 2016 - Feb 2020 (3 years 10 months)

Engagement Manager leading multi-disciplinary teams averaging 5 consultants across banking, capital markets, insurance and asset management. Owned engagement P&L, scoping, sale, resourcing and delivery.

Consulting Engagement Management P&L management Team Leadership Data Cleaning Analytics PMO Financial Services

Manager, Financial Services Technology

Accenture

Sep 2007 - Mar 2016 (8 years 6 months)

Progressed from Consultant to Manager over nine years, leading client-facing data and platform transformation programmes across capital markets, banking and insurance. Multi-country delivery across UK, France, Belgium, Spain, Portugal, Morocco, Saudi Arabia, Russia, South Africa and Canada.