Open to opportunities

Michelle Parekh

@michelleparekh

I lead healthcare and digital transformation programs that automate workflows, improve adoption, and deliver measurable operational results.

United Kingdom

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What I'm looking for

I'm seeking UK remote opportunities where I can lead healthcare or digital transformation programs, improve employee and customer experiences, build scalable operating models, and guide cross-functional teams through meaningful change.

I've led enterprise transformation and customer programs at Intuit, Stryker Neurovascular, Gilead Sciences, and ServiceNow, turning complex business needs into scalable operating models, automated workflows, and clear delivery plans.

At Intuit, I directed high-touch onboarding and experimentation programs tied to a $3.5M annual revenue target, achieving 85–90% CSAT and reducing reporting cycle time by 25%. At Stryker, I led a $1.5B SAP transformation across 15–20 teams and built change strategies that supported employee readiness and adoption.

I bring a people-centered approach to governance, change management, and cross-functional leadership. I've mentored 25+ team members, improved quality-review timelines by 70%, increased quality-system adoption by 25%, and helped teams navigate complex decisions with clarity.

Experience

Work history, roles, and key accomplishments

Senior Staff Manager, Commercial Operations

Intuit

Nov 2024 - Jul 2026 (1 year 8 months)

Directed end-to-end delivery of high-touch customer programs and experimentation initiatives, aligning a workforce of 25 across design, marketing, engineering, sales, and operations to achieve commercial priorities and growth objectives tied to a $3.5M annual revenue target.

Program Management Customer Onboarding Experimentation Cross functional Leadership Reporting Process Improvement Governance

Program Manager, Business Excellence

Stryker Neurovascular

Nov 2019 - Oct 2024 (4 years 11 months)

Oversaw enterprise-scale, multi-workstream transformations and technology implementations, combining disciplined program governance with PROSCI-based change management to strengthen execution, adoption, and operational continuity.

Program Management Change Management SAP Formassembly Governance Stakeholder Management Coaching Process Automation

Senior Project Manager, Business Operations & Finance Systems

Gilead Sciences

Jul 2017 - Nov 2019 (2 years 4 months)

Led cross-functional enterprise projects spanning business, finance, and IT operations, overseeing project planning, execution, risk management, stakeholder alignment, and delivery tracking to ensure successful technology and process transformation.

Project Management Oracle ERP Tableau UAT Risk Management Process Improvement

Procurement Manager

ServiceNow

Sep 2016 - Jul 2017 (10 months)

Managed cross-functional procurement and process-improvement initiatives in collaboration with HR, IT, and vendors, coordinating commercial relationships and contracts, redesigning onboarding workflows, and optimizing spending.

Procurement Vendor Management Contract Negotiation Process Improvement Automation