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Michelle Laws

@michellelaws

Experienced Office Manager delivering organized operations and responsive customer support.

United States
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What I'm looking for

I’m looking for an Office Manager role where I can use strong communication, problem-solving, and organizational skills to deliver excellent customer support, resolve concerns quickly, and help create a positive customer experience that drives success.

I’m an experienced Office Manager who manages daily office operations and administrative tasks for a commercial and residential cleaning business. I’m proactive about answering phones, emails, and customer inquiries professionally while keeping communication clear and calm.

My work focuses on organization and follow-through: I schedule appointments, meetings, and staff calendars, maintain organized records and files, and handle confidential documents with care. I’m known for resolving customer concerns efficiently to support smooth business operations.

Earlier, I served as a Bar Manager in a fast-paced environment, where I supervised bartenders and staff to ensure excellent customer service. I handled cash registers, balanced drawers, prepared sales reports, maintained inventory, and ordered liquor, beverages, and supplies—skills that sharpen my ability to lead, problem-solve, and keep teams running effectively.

Experience

Work history, roles, and key accomplishments

EC

Office Manager

E&G Compass

Feb 2019 - Jun 2026 (7 years 4 months)

Managed daily office operations and administrative tasks for a commercial and residential cleaning business. Answered phones and emails, scheduled appointments and meetings, maintained records, and resolved customer concerns.

RG

Bar Manager

Roy’s Bar and Grill

Jan 2010 - Dec 2019 (9 years 11 months)

Managed daily bar operations in a fast-paced environment and supervised bartenders and staff. Handled cash registers, balanced drawers, prepared sales reports, maintained inventory, and resolved customer concerns.

Education

Degrees, certifications, and relevant coursework

UW

University of Wisconsin

Bachelor of Arts, Criminal Justice/Business

Earned a Bachelor of Arts degree with a focus in Criminal Justice/Business.

Tech stack

Software and tools used professionally

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