Rebecca Oberstadt

Assisted with tax line items, product support, account deletion, refunds, and IRS/state refund inquiries. Resolved software functionality issues for TurboTax desktop.

Assisted with insurance information, provider searches, premiums, and grievance policies. Educated clients on covered services and benefits to improve satisfaction.

Provided technical support for Apple Cash customers, including account verification, setup, closure, and merging. Resolved transaction disputes and ensured accurate information delivery.

Supervised support for missing orders and agent assistance. Provided Tier 1 and Tier 2 support, coordinated training, and supported teammates during product launches.

Recruited potential contractors by placing calls and explaining job descriptions. Temporary six-week position.

Took donations for cancer research, helped cancel duplicate donations, and assisted with account sign-ups during telethon.

Assisted callers with purchases, order tracking, cancellations, replacements, and account resets. Merged duplicate accounts.

Handled calls from automated dialing system, addressing customer inquiries.

Assisted with parking payments, app troubleshooting, profile creation, QR code errors, and refunds.

Resolved escalated customer service issues for CEO's office, handled email/phone communication, and submitted RMAs for repairs.

Cared for horses and cattle, maintained property, and handled daily feeding and cleaning duties.

Assisted with internet, TV, and VOIP issues, troubleshooting intermittent connectivity and device problems.

Managed two salons for Regis Corp and Ratner Corp, provided hair services to diverse clients, and maintained salon cleanliness.

Performed legal and medical transcription across eight specialties, including editing in WordPerfect and Word.

Worked on various AI projects related to legal matters, including cloud settings and offshore concepts.

Master of Science in Management with a specialty in Computer Systems Security.

Crime Scene Investigation Certificate with a concentration in Information Systems Security.

Paralegal Program in Legal Studies.

Bachelor of Science in Criminal Justice.

Associate of Arts degree.