Reagan Johnson
@reaganejohnson
Dedicated professional with over 10 years of experience in leadership and customer service.
What I'm looking for
As a seasoned leader with a passion for customer service excellence, I have honed my skills in managing teams, developing streamlined processes, and ensuring seamless transitions. With over 10 years of experience in leadership roles, I have consistently exceeded service expectations, secured repeat business, and fostered a collaborative work environment.
As the founder and lead designer of Copper and Bloom Floral, I conceptualized and executed unique floral designs, achieving positive client feedback and referrals. I have also developed effective marketing strategies, managed financial aspects, and stayed current with industry trends.
In my previous roles, I have demonstrated my ability to lead teams effectively, increase client satisfaction, and deliver exceptional service. I am committed to contributing positively to organizational success through my dedication and interpersonal skills.
Experience
Work history, roles, and key accomplishments
Senior Team Lead Traveler Concierge
TRS Healthcare
Dec 2021 - Present (3 years 6 months)
Manage team of traveler concierge specialists, enhancing support for traveling healthcare professionals and ensuring seamless transitions and job satisfaction. Fostered professional growth, leading to promotions and increased team morale.
Owner and Lead Designer
Copper and Bloom Floral
Jan 2018 - Dec 2022 (4 years 11 months)
Founded and operated a boutique floral design company, specializing in custom arrangements for weddings, corporate events, and private clients.
Deputy
Pontotoc County Clerk
Jan 2006 - Jan 2008 (2 years)
Provided frontline customer service, addressing inquiries, and guiding individuals through administrative procedures.
Key Holder and Assistant Manager
Francesca’s Collections
Jan 2006 - Jan 2008 (2 years)
Assisted in managing daily operations, including sales, inventory management, and customer service, while fostering a positive team environment.
Customer Service Technician
Kellpro, Inc.
Jan 2006 - Jan 2008 (2 years)
Delivered high-quality customer support, troubleshooting technical issues, and resolving inquiries efficiently.
Education
Degrees, certifications, and relevant coursework
Reagan hasn't added their education
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