Razvan Mesteriuc

Delivered 2 business applications, a mini-EPM and a desktop tool for operational efficiency, both actively used by an accounting firm. Developing a multi-tenant ERP for Romanian accounting firms, owning delivery from requirements through validation and user adoption.

Manage NetSuite engagements covering 7 core ERP process areas across manufacturing, wholesale distribution, transportation and travel. Achieved 100% contract renewal, delivered 50+ training sessions, and led CRM implementation and ERP reimplementation workstreams.

Provided advanced functional support across a 100+ customer base in the UK, South Africa and Romania, maintaining 96% customer satisfaction and a 71% first-contact resolution rate. Led subsidiary go-live activities and developed structured support processes that reduced average case closure time to 3 days.

Resolved functional and configuration issues, supported CSV imports and data-integrity work, and trained users to make better use of standard NetSuite functionality. Contributed to maintaining the company's 5-star NetSuite Partner status for 3 consecutive years.

Managed logistics planning, fleet assets and daily operations while growing the company-owned fleet from 3 to 25 trucks. Introduced tracking and process improvements that reduced delivery times by up to 20%.

Activities and societies: Business Administration, Microeconomics, Macroeconomics and EU Administration

Bachelor of Business Administration from Babes-Bolyai University, Cluj-Napoca, Romania, from 2006 to 2009.