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Cristina Tincu

@cristinatincu

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I lead multi-location operations, improving occupancy, efficiency, costs, and customer satisfaction.

Romania

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What I'm looking for

I'm looking for an operations leadership role where I can improve workflows, coordinate cross-functional teams, manage customer and logistics operations, and deliver measurable gains in efficiency, cost control, and service quality.

I've led multi-location hospitality operations at Magna Grup SRL, maintaining approximately 90% occupancy and a 9.9 customer satisfaction score across more than 10 accommodation units. I streamlined internal processes to reduce operational costs by 15%, increased efficiency by 10%, and managed over $60k in capital investments.

Previously, I expanded an accommodation division to more than 70 operational units, led 35 employees, and improved home-delivery efficiency by 20%. At Venator Materials UK, I managed SAP-based order fulfillment and logistics coordination for around 15 key industrial clients across Europe.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Magna Grup SRL

Jan 2025 - Present (1 year 8 months)

Administered and coordinated operational activities for over 10 accommodation units, achieving a 10% increase in operational efficiency and a 5% reduction in downtime. Maintained an occupancy rate of approximately 90% and a customer satisfaction score of 9.9, while managing over $60k in capital investments.

Operations Management Process Improvement Budget Management SAP Microsoft Office Customer Satisfaction ROI Analysis

Business Development & Operations Manager

Antrepriza Lucrari si Arte SRL

Mar 2021 - Nov 2024 (3 years 8 months)

Developed and expanded the accommodation division into a network of over 70 operational units, coordinating a team of 35 employees. Led the reorganization of the home delivery department, increasing delivery efficiency by 20% and reducing costs by 15%.

Business Development Operations Management Team Leadership Performance Reviews Inventory Management Cost Reduction Process Improvement

Account Coordinator- Customer Operations

Venator Materials UK Ltd

Mar 2018 - Mar 2021 (3 years)

Managed a portfolio of approximately 15 key industrial clients, handling end-to-end operational processing of customer orders using SAP. Coordinated with sales, supply chain, credit control, and logistics teams to ensure timely delivery across Europe.

SAP Order Management Customer Portfolio Management Logistics Coordination Supply Chain Coordination International Logistics Customer Service

Store Manager

Stradivarius Inditex

Jan 2017 - Dec 2017 (11 months)

Managed full store operations, including commercial objectives, sales performance monitoring, recruitment, and team development. Responsible for stock control, inventory management, and achieving monthly commercial targets.

Store Operations Sales Management team development Inventory Management Stock Control Performance Monitoring