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Rayssa Rodrigues Risquioto Testi

@rayssarisc

Message

Bilingual customer support professional with international SME experience and analytical skills in Excel and Power BI.

Brazil

Message

What I'm looking for

I’m seeking to apply my customer support and data analysis skills to product management in fintech.

At Teleperformance, I support customers using an accommodation booking platform, explaining policies and resolving booking cases in English and through bilingual support. During an international product rollout assignment in Toronto, I served as a platform and policy resource and provided guidance and feedback to agents.

On a personal project, I processed customer satisfaction survey data and built an NPS dashboard in Excel and Power BI, categorizing factors within and outside agents’ control. I’m studying Science and Technology at Federal University of ABC and am seeking to apply my customer support and data analysis experience to product management in fintech.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Analyst

Current

Elevated Support

Jun 2026 - Present (4 months)

Provide English-language support to customers worldwide, resolving highly urgent booking cases and explaining policies, options, and next steps. Manage guest expectations in challenging situations, adapting explanations to customer needs.

Customer Support English Urgent Case Resolution Policy Explanation Communication Skills

Current

Customer Support Operations

Current

Teleperformance

Sep 2025 - Present (1 year 1 month)

Customer support operations for an accommodation booking platform.

Subject Matter Expert

Teleperformance

Jun 2026 - Sep 2026 (3 months)

Selected as one of 10 professionals for a three-month international product rollout assignment. Served as a platform and policy knowledge resource for managers, supervisors, quality assurance staff, and customer support agents.

Platform Policy Cross functional Coordination Training Quality Assurance Communication Skills

Mid-level Customer Support Analyst

Resolution 2

Nov 2025 - Jun 2026 (7 months)

Resolved urgent booking issues through bilingual chat, email, and phone support; escalated complex cases and collaborated with specialist teams. Handled peak workloads exceeding 40 cases per day while meeting productivity and customer satisfaction targets.

Bilingual Support Chat Email Phone Case Escalation Collaboration Productivity Customer Satisfaction

Junior Customer Support Analyst

Resolution 1

Sep 2025 - Nov 2025 (2 months)

Answered policy, platform, and system questions through bilingual multichannel support, communicating clearly and tailoring guidance to each customer.

Bilingual Support Multi Channel Policy Platform Systems Communication Skills