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Raymond Saladi

@raymondsaladi

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IT support specialist skilled in Windows/Linux administration and networking.

Zimbabwe

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What I'm looking for

I seek hands-on IT support roles where I can troubleshoot systems, manage networks, grow technical skills, and deliver excellent user-focused support.

I am an IT Support Specialist with hands-on experience troubleshooting hardware, software, and networking issues across Windows and Linux environments. I completed the Google IT Support Professional Certificate (Dec 2025) and am pursuing a BSc in Computer Science at University of the People, maintaining a 3.86 GPA and earning the President's List (April 2025).

I deliver clear, user-focused technical support, configure OS installations, manage user accounts and permissions, and implement network fundamentals including DNS, VPNs, and routing. In freelance and tutoring roles I combine technical troubleshooting with strong communication, customer service, and problem-solving skills to resolve real-world issues efficiently.

Experience

Work history, roles, and key accomplishments

Current

Mathematics Tutor

Current

Preply

Jan 2025 - Present (11 months)

Provide mathematics tutoring while assisting learners with platform and device troubleshooting, maintaining strong communication and customer service to improve learner outcomes.

Remote Support Troubleshooting Communication Customer Service Problem Solving online tutoring Platform Support

Current

IT Support Specialist

Current

Freelance

Jan 2014 - Present (11 years 11 months)

Diagnose and resolve hardware, software, and networking issues across Windows and Linux systems, configure OS installations, user accounts, permissions, and updates, and deliver clear user-facing technical support.

Troubleshooting Windows Linux System Administration Networking (DNS Routing IT Security Remote Support

Education

Degrees, certifications, and relevant coursework

University of the People

Bachelor of Science, Computer Science

2023 -

Grade: GPA 3.86

Activities and societies: President's List (April 2025); Student Ambassador

Pursuing a Bachelor of Science in Computer Science with strong academic performance (GPA 3.86) and recognized on the President's List.

Coursera / Google

Professional Certificate, Information Technology

Completed the Google IT Support Professional Certificate covering Windows/Linux administration, networking fundamentals, security, and technical troubleshooting.