Raymond Saladi
@raymondsaladi
IT support specialist skilled in Windows/Linux administration and networking.
What I'm looking for
I am an IT Support Specialist with hands-on experience troubleshooting hardware, software, and networking issues across Windows and Linux environments. I completed the Google IT Support Professional Certificate (Dec 2025) and am pursuing a BSc in Computer Science at University of the People, maintaining a 3.86 GPA and earning the President's List (April 2025).
I deliver clear, user-focused technical support, configure OS installations, manage user accounts and permissions, and implement network fundamentals including DNS, VPNs, and routing. In freelance and tutoring roles I combine technical troubleshooting with strong communication, customer service, and problem-solving skills to resolve real-world issues efficiently.
Experience
Work history, roles, and key accomplishments
Provide mathematics tutoring while assisting learners with platform and device troubleshooting, maintaining strong communication and customer service to improve learner outcomes.
IT Support Specialist
Freelance
Jan 2014 - Present (11 years 11 months)
Diagnose and resolve hardware, software, and networking issues across Windows and Linux systems, configure OS installations, user accounts, permissions, and updates, and deliver clear user-facing technical support.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Science, Computer Science
2023 -
Grade: GPA 3.86
Activities and societies: President's List (April 2025); Student Ambassador
Pursuing a Bachelor of Science in Computer Science with strong academic performance (GPA 3.86) and recognized on the President's List.
Coursera / Google
Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate covering Windows/Linux administration, networking fundamentals, security, and technical troubleshooting.
HEXCO
National Foundation Certificate, Computer Operations
Completed the National Foundation Certificate in Computer Operations & Packages focusing on core computer operation skills.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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