Catrina Perea
@catrinaperea
I manage e-commerce operations and deliver high-volume customer and client support.
PhilippinesWhat I'm looking for
At American Wholesalers LLC, I manage Walmart product listings, inventory, order fulfillment, supplier coordination, and customer support to keep operations accurate and on time.
At LegalMatch, I supported clients through legal intake, attorney matching, case documentation, and high-volume outbound communication—handling approximately 270 calls daily while meeting productivity, quality, and customer satisfaction goals.
I also bring customer service experience from Concentrix, where I resolved billing, technical, account, sales, refund, and device-replacement concerns. I thrive in fast-paced remote environments where organized communication and careful follow-through improve the customer experience.
Experience
Work history, roles, and key accomplishments
E-Commerce Specialist
American Wholesalers LLC
Nov 2024 - Jun 2026 (1 year 7 months)
Managed product listings on Walmart marketplace, monitored inventory, processed orders, and provided customer support. Conducted product research and optimized listings to improve performance.
Provided customer support via inbound and outbound calls, guiding clients through legal intake and attorney matching. Maintained accurate records and consistently met performance goals.
Conducted calls to assess legal needs, completed intake forms, and converted inquiries into posted cases. Verified client information and maintained compliance with data privacy standards.
Managed high-volume outbound calls to connect clients with attorneys, maintained records, and utilized ChatGPT for efficiency. Delivered empathetic service while meeting productivity goals.
Provided support for billing, technical issues, and account management. Resolved discrepancies, processed orders, and maintained high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
City College of Tagaytay
Bachelor of Secondary Education, English
2021 - 2025
Pursuing a Bachelor of Secondary Education major in English.
Alfonso Integrated High School
High School Diploma, General Studies
2014 - 2021
Completed secondary education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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