Raymart Pulpulaan

Assisted customers with device setup, configuration, and troubleshooting. Diagnosed hardware and software issues and provided step-by-step guidance via phone, chat, or email.

Assisted with account inquiries, debit card issues, and mobile app guidance. Verified customer identity and documented interactions while meeting performance metrics.

Assisted customers with flight bookings, rebookings, cancellations, and refunds. Provided information on schedules, fares, and travel requirements, and supported customers during disruptions.

Acted as a liaison providing product information and resolving customer issues. Built relationships and maintained high customer satisfaction through effective communication.

Promoted watch brands including Police, Cerruti 1881, and Aigner Timepiece. Engaged customers and drove sales in a retail environment.

Provided customer service and sales support for eyewear products. Assisted customers in selecting and purchasing products.

Served customers and prepared beverages at Coldstone Creamery. Provided excellent customer service in a fast-paced environment.

Pursued a Bachelor of Science in Computer Technology at Bulacan State University from 2008 to 2009.